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Joined: Jun 2004
Posts: 310
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Joined: Jun 2004
Posts: 310 |
Trying to get Link and Dataview running on a Win Server 2008.
Link seems to connect, then disconnect, then reconnects, then disconnects.
All necessary ports are open, sees the PC MAC, installed per manual, simply won't stay connected. Can't begin Dataview till this is up.
Any help out there ?
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Joined: Jan 2008
Posts: 181
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Joined: Jan 2008
Posts: 181 |
OS Link only works on 32 bit operating systems. If its running 32 bit,Check your CTI server address on the PABX.
Last edited by T.C; 11/08/13 02:44 PM.
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Joined: Jun 2004
Posts: 310
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Joined: Jun 2004
Posts: 310 |
I didn't have the cti server address in there. Put it in. Same result on LINK 
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Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
Are you running 4.7? If so you'll need to put the ip range in the ip phone whitelist even if not running ip phones.
I got caught by this with an ipums site I upgraded
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Joined: Jun 2004
Posts: 310
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Joined: Jun 2004
Posts: 310 |
Ver 4.60B
So far we've tried installing Link on 3 diff machines and OS's.
Same result each time. I installed it on my XP and it went in perfectly. Support, of course, says to re-initialize. Got a problem with that. 50 phone system, running call center.
I believe that re-ininializing may be the cure for the common cold, as well.
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Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
You don't have Samsung Xchange do you?
As it uses the same interface to the system as OS Link
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Joined: Mar 2010
Posts: 82
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Joined: Mar 2010
Posts: 82 |
I pulled my hair out on this on 4.7? software. It would connect, then disconnect. Management White List & Phone IP Whitelist. I'm pretty sure the 4.60b doesn't have that built into that software.
Robert
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Joined: Feb 2014
Posts: 2
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Joined: Feb 2014
Posts: 2 |
you should check with your Samsung contacts, a new product is just about to be launched in the US to replace the Dataview reporting.
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Joined: May 2008
Posts: 523
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Joined: May 2008
Posts: 523 |
I just upgraded to 4.92 on a 7400, lost Link. Samsung was no help.
Adding the link server IP to 5.13.10 and 5.13.11 and restarting Link did the trick.
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