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Joined: Feb 2007
Posts: 7
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Joined: Feb 2007
Posts: 7 |
Why on earth would the supervisors tiles change? I have agents that are in DND and are still being shown as available for calls. I also have agents that are available but are shown as busy with the specific number in the caller id field. Oh....this is a 5200 system which is brand new. There were some changes by the people who installed the system on the CT Gateway. But I am not sure if that caused the problem. Any pointers would be much appreciated. I am brand new to call centers, so trouble shooting this stuff sans training isn't helping much. I miss Avaya.
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Joined: Sep 2005
Posts: 840
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Joined: Sep 2005
Posts: 840 |
Are you using Call Center Suite? If so, which version? If the server module runs as a service, then it is 4.XX or above. It sounds like there may be a communication issue.
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Joined: Aug 2005
Posts: 908
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Joined: Aug 2005
Posts: 908 |
This is a known issue by Inter-Tel. CCS V4 needs to be updated. There was a V4.0? that fixed the issue. We had the problem of Agents showing as available in a queue when they weren't logged in. And the opposite, agents not showing when they are logged in. The upgrade seems to have fixed that problem. I won't bore you with our new problems.
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Joined: Feb 2007
Posts: 7
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Joined: Feb 2007
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Thanks for the update! I will find out our version and report back. sounds like I do need a new update, though!
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