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#566050 02/10/14 07:01 PM
Joined: Jul 2006
Posts: 43
OP Offline
Joined: Jul 2006
Posts: 43
Is there any third party call accounting software compatible with MBX?

Is there a way to get live SMDR reports for just the ACD groups?

Can the "monitor" port on the front the of MBX be used for this purpose?

We are upgrading an XTS to a MBX. The customer had ACD call accounting software on the ACD supervisors' computer. I'm beginning to think the supervisor is going to be very unhappy.

Thank you for any assistance.

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Joined: Jan 2008
Posts: 3,821
Retired Moderator
Retired Moderator
Joined: Jan 2008
Posts: 3,821
Hansen Software Corp (HSC) has a call accounting/recording package called CASH+. You might want to look at their website.

"Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about"

Retired, taking photographs and hoping to fly one of my many kites.

Moderated by  EV607797, MnDave, nfcphoneman 

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