sundance-communications.com/forum Forums TDM Business Telephone Systems Inter-Tel Telephones & Systems Hunt Group disconnection

We have people reporting being disconnected after they reach one of our hunt groups. This is a huntgroup with 3 dedicated PRIs with all the lines frequently full.

The overflow and the recall are set to NONE in the huntgroup. The recall time is set to 65535 and overflow to 255.

When the timers hit, does the call leave the huntgroup and then have to come back in? I'm thinking when they try to get back in, there is no open line.

We'd like the call just to stay in the huntgroup. Any way to do that? Sometimes people are on hold upward of an hour.

Thanks

If the Overflow and Recall destinations are NONE, nothing happens when the timer expires. Anything in the Announcement destination?

What is the Abandoned Call timer set to?

The Abandoned Call timer is set to 255.

The Announcement destination has a CRA, which has Attendant set to NONE and the Transfer Recall Destination set to an Auto Attendant Recall.

What's the Time Out on the Announcement CRA?

The Time Out on the Announcement CRA is Hangup. Does the Announcement just play once or multiple times?

Here are some details from calls:

• She had pressed the correct prompt, listened to Stephanie’s IVR message on the Foodline, then heard music playing as she held on the line. After about 15-20 minutes of being on hold, the call disconnected.

• Client pressed the correct prompt, listened to Stephanie’s IVR message on the Foodline, then heard music playing while she was on the line. After about 5 minutes the phone started ringing and then said “Call Disconnected.”

I wasn't sure what was happening/causing the phone to start ringing. Where is it going?

Thanks so much for your help.