sundance-communications.com/forum Forums TDM Business Telephone Systems Inter-Tel Telephones & Systems Axxess Times

Hello, I have an Axxess 8.201 system and would like to change the amount of time a station rings before going to voice mail. It rings about 15sec now. I would like to change it for one hunt group if possible but if not I can change it for all. Under timers I see several settings but I'm not sure which one or ones I need to adjust.

Thank You!

Did you look at 'No Answer Advance' under System \ Devices and Feature Codes \ Hunt Groups \ (hunt group name) \ Timers?

CPOST, Thank you for the responce. That timer was set to 18. I changed it to 30 and tested. It still only rang about 15 or so sec before transfering to voice mail.

The no answer advance timer in hunt group programming is for ringing to the next member of the hunt group. Are you trying to change the ringing timer at a station? If so then you need to chage the forward no answer in system/timers. This is a system wide timer though. If you wanted to extend it for just 1 station you can have the forwarding path for that station ring the station again and then go to VM. This would give you about 30 seconds of ringing.

The default system no answer advance timer is set to 15 seconds be default.

Ok. The station that I would like to ring longer is set to forwarding path 2. I went to Station Related/system forwarding paths/ #2 and set fwd point 1 and 2 to hunt group 2001 and point 3 to 2500. Retested and still only rang about 15 sec. Do I need to reset the system to make this take effect?

Is the hunt group recalling before the no answer timer expires? I just set this up and it worked ok. I dialed the station and it rang for 15 seconds then moved to FP1, rang for 15 seconds, and then moved to FP2, rang for 15 seconds then finally ended up in VM. Yo dont have to reset for forwarding changes. Can you tell me exactly how these calls are being processed? Where do they ring in originally? Are they DID calls or being transferred to this station?

Not sure if the hunt group is recalling or not. The calls come in on POTS lines to an operator and then are tranfered to me. I have two VOIP stations in my building and they both ring when a call is tranfered.

Under hunt group/timers No Answer is set to 18 and recall set to 20.

Are the calls tranfered directly to the Hunt Group, or to your station?

If there transfered to the Hunt Group directly, then your going to want to look at how the Hunt Group is set up. Im guessing that you probably have a CRA set up for the "Recall" that goes to your mailbox. You then need to adjust the "Recall" timer in that Hunt Group.

If the calls are directed to your station directly, then its the system forwarding path that controls the call and the "system forward advance" and "system forward initiate" timers.

Lastly, do you by chance have your phone manually forwarded?

The calls are tranfered to my extension (1161) directly and when doing this both my extensions (1161 & 1160) ring. Neither of these phones are manualy forwared.