sundance-communications.com/forum Forums TDM Business Telephone Systems NEC Telephones & Systems why I can't use an ACD pilot number as an extension number? SV8100

I create an ACD group in 41-02,give it a pilot number 395 in 11-17.
When I dial 395, I just get busy tone? why?
And if I put 395 in 22-11 as the target number, it doesn't work as well.

But if I put extension numbers in an IRG, assign it with ACD group, and then put the IRG into 22-11 as transfer target 1, it works.

I found some documents said there are two ways to deliver calls to ACD groups: 1st is to point DID to ACD pilot numbers, 2nd is to assign an IRG to an ACD group then route DID to the ING.
So, why the 1st way doesn't work?

Are you licensed for ACD?

yes, temporary licence just for test.

You can't dial an ACD pilot from inside only outside. You could set up a Loopback cct and test it that way..

yes, that's what I have done, loopback from a port to a virtual trunk,and link it with a extension number.
when you dial the number, it goes back from the loopback.

Let me have a look tomorrow when i get back to work..

I think it is a simple request to add such a feature - especially within Netlink systems as creating loopback trunks is messy.

Been asking for that since R1.00 but as always the answer from japan is "System design limitation"

OK had a look today. I end up with the similar as you get with a loopback. I was using a Loopback pointing to a DIL going to the ACD pilot. It appears from looking at the feature manual you can't point a DIL to a ACD pilot. Same applies if you set a Ring group as an ACD pilot via a loop back. The only way to get this to work is via DID to the ACD pilot or Ring group pilot( PRG 41.03.01)..

Looks like we have struck the "System design limitation" scenario.

It's always worked that way. Analog lines use ring groups and DID use the pilot. Did you set your loopback (for DID) and use the DID routing tables? I use this ALL the time for night ringing off PRI's.

yes, the manual says "The number should exist in 11-02, 11-04, 11-06, 11-07 and 11-08." in 22-07 DIL assignment, that's why you can't put a ACD pilot number here.

the question is we can't put ACD pilot number in DID translation table, the only way is put Ring group pilot in 22-11.

you could transfer a call to an ACD pilot number, but you can't call it directly! I don't know why?

another "system design limitation"?

Yes, I set loopback (for DID) and use the DID routing tables.
The procedure is like this, call 288--> loopback to trunk 5 (DID) -->translation table 88 is blank, translation 101: received number= 88, target number= 395(ACD pilot number). It doesn't work at all.
If I put an IRG number (associated with ACD group in 41-03)in transfer target 1, it will go to ACD group.

I dunno about system limitation, but I have hundreds out there with SIP and PRI that have no issues. I have never used a loopback to simulate the DID going into an ACD. I have no idea why you would even use a loopback in this case What is the application that would require a digital loopback or are you simply trying to do something?

crazyfrog

If I'm reading this right you are not able to point DID numbers to ACD pilot numbers, if this is the case something is wrong somewhere in your settings.We have DID numbers pointed to ACD pilot numbers with no issues.

Yep thanx. The Loopback DID works fine..

It's a demo system, a toy for us. So there is no trunks coming in.

Hi dans, I think if we put ACD pilot number into DID table as a target number, it should work.
But it doesn't. And I asked my colleagues, they said no, but they also don't know why.

main setup as below:
41-01-02 Login ID code: 0= no login ID
22-02 trunk type: DID
*41-02 extension to ACD group: ACD group 32
*11-17 ACD pilot: ACD group 32 = XXX
*22-11-02 target number: ACD pilot???
*15-07 function keys: *10 = ACD login/logout, *13= ACD off-duty mode
^22-04 extension to IRG: IRG 32/33 (day/night)
^41-03 IRG to ACD group: ACD group 32
^22-11-05 transfer target 1: IRG 32/33 (day/night)
......

Not sure why you are having this problem. i have set acd pilot in DID table and and also used loopback trunks(set as normal) to ring the ACD internal. also using the IRG to ACD setting.

Did someone already suggest if you have the licence in?