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Joined: Aug 2003
Posts: 1,281
Moderator-Telrad
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OP
Moderator-Telrad
Joined: Aug 2003
Posts: 1,281 |
Have a new customer with a starplus sts system. They say they hit the nigh button and then the calls are forwarded out of the system to the answering service.
How do you think they are doinging this.
I think that the night mode is programed to ring one phone and then that phone is forwared but I can't find the phone that is forward to the answering service.
Any help would be great. No wrong answers
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Joined: Jan 2008
Posts: 3,821
Retired Moderator
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Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
The co ringing in flash 40 can be programmed to ring to a speed dial number. It doesn't have to ring to a phone forwarded off site. I only do it that way if the destination has to be changed on a regular basis by the user. If the night calls rang to menu and one of the choices was to ring the night service, then it would have to go to an extension first. Speed dial numbers are not one of single digit key stroke choices.
Last edited by Derrick; 03/06/14 08:58 AM.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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Joined: Apr 2008
Posts: 11
Member
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Member
Joined: Apr 2008
Posts: 11 |
it could be setup when in nite mode it rings to the 149 or 148 SLT on the side of the cabinet and that is forwarded offnet to the answering services
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Joined: Aug 2003
Posts: 1,281
Moderator-Telrad
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OP
Moderator-Telrad
Joined: Aug 2003
Posts: 1,281 |
Looks like. It not forward from the single line EXT. Try call EXT 148 and 149 and they just rang.
Any other sujestions
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Joined: Jan 2004
Posts: 6,648
RIP Moderator-Nisuko-Tie, General
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RIP Moderator-Nisuko-Tie, General
Joined: Jan 2004
Posts: 6,648 |
could it be a speed dial button labeled "night" ?
hit the button grabs line one ,dials #72 xxx-xxxx
when you go off hook and push the night button what do you hear ?
what is the "night" button programmed as
To check flexible button programming at the keyset:
1. Lift handset.
2. Press SPEED, then dial [7] + [#].
3. Dial [2] to select the KEYBTN option.
4. Press the desired flexible button(s) to display programming for the button(s) on the LCD.
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