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Joined: Nov 2013
Posts: 14
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Joined: Nov 2013
Posts: 14 |
We have a customer with a Samsung 7400 using auto-attendant. When the auto-attendant answers and a caller enters a user's extension, the caller gets transfered straight to the user's voicemail. Our customer wants the extension to ring first, then go to voicemail if not ansered. I can't find how to change this. Any help would be appriciated. Thank you.
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Joined: Aug 2012
Posts: 5
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Joined: Aug 2012
Posts: 5 |
in the Menu there should be a ??? SRCH EXT and ???? SRCH EXT entry. I suspect you may only have SRCH MBX entries in there
Mitel 5000, NEC SL1100, NEC SV8100, SAMSUNG, PANASONIC, HOSTED & SIP TELEPHONY INSTALLATION AND TECHNICAL SUPPORT
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Joined: Nov 2013
Posts: 14
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Joined: Nov 2013
Posts: 14 |
Thank you, I'll check that out.
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Joined: Nov 2013
Posts: 14
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Member
Joined: Nov 2013
Posts: 14 |
That worked. Thank you so much for your help.
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