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Joined: Jul 2001
Posts: 1,985
Moderator-Mitel, NEC, Vodavi
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Moderator-Mitel, NEC, Vodavi
Joined: Jul 2001
Posts: 1,985 |
Just aquired a new customer w/MICS & 4 port flash. There is a phone in the PBX closet that no one uses & is being used for sales calls. That phone appears on other phones via answer DN keys. The phone only rings 3 times & takes a message. They are trying to extend that ring timer a few more rings. I have turned off or extended all the fwd to vm that I could find for that extension (in capabilities), yet calls to the phone continue to only ring 3 times. Do the answer DN's effect the fwd of the phone? Is there another foward setting somewhere? Any info/assistance is appriciated. Thanks in advance.
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Joined: Jun 2006
Posts: 8,735 Likes: 12
Moderator-Nortel, Computers, General
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Moderator-Nortel, Computers, General
Joined: Jun 2006
Posts: 8,735 Likes: 12 |
Check to see if that ext is in a ring group.
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
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Joined: Dec 2003
Posts: 2,086
Former Moderator-Nortel
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Former Moderator-Nortel
Joined: Dec 2003
Posts: 2,086 |
Check the Delayed Ring Transfer.
It does go to the voice mail of that phone - correct?
If not then another phone is in control of sending it to VM.
If CON is the opposite of PRO
Then what is the opposite of Progress?
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Joined: Feb 2005
Posts: 1,615 Likes: 1
Member
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Member
Joined: Feb 2005
Posts: 1,615 Likes: 1 |
Check the CFNA ring count on all other sales sets that have an Answer DN key, make sure that the closet set ring count is equal too or shorter then the sales sets and that CFNA is not programmed on any sales set that does not have a mailbox associated with it.
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