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IP Office Partner Edition - System Disconnects When Recording New AA Greeting
#569932 04/08/14 07:06 PM
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Site has a Partner edition IP Office, R8.0(18). There are two sites in one location, and one side records their greeting on *7811 while the other side records their greeting on *7812. The problem popped up yesterday when they tried to re-record their AA greeting on the *7812 side. The standard message comes up (Press 1 to listen, Press 2 to record, etc.), but when they press 2 to record they're automatically disconnected. I logged in remotely and System Status told me their SD card was full. The tech onsite went around and made sure there weren't a ton of voicemails on the extensions and there weren't. In fact, he could only find 1 voicemail.

My question(s). First, are they getting the disconnect when trying to record a new AA greeting because their SD card is full? Second, is there a location on the Partner edition where voicemails go for the Main Calling Group that I can check to see if there's a bunch of VM's that haven't been listened to? Third, if the disconnect has nothing to do with the SD card being full, what else can it be? And finally, if there are no VM's cluttering up the SD card, what else is taking up all that space?

Let me know if you need more info, and thanks for your help.

Bluewater Sailing
https://www.patreon.com/bePatron?u=5256033
Re: IP Office Partner Edition - System Disconnects When Recording New AA Greeting
jokermia #569955 04/08/14 10:57 PM
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You might have to recreate the SD card.

Re: IP Office Partner Edition - System Disconnects When Recording New AA Greeting
jokermia #569956 04/08/14 11:50 PM
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How many partner phones

Re: IP Office Partner Edition - System Disconnects When Recording New AA Greeting
jokermia #569957 04/08/14 11:52 PM
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On 2nd thought. There may have been some problems, with that release. Try up grading.

Re: IP Office Partner Edition - System Disconnects When Recording New AA Greeting
jokermia #569982 04/09/14 03:51 PM
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Thanks guys. Can I upgrade from 8.0(18) to 8.1(any release) without a software license since it's within 2 major releases?

Edited to add 14 phones

Last edited by jokermia; 04/09/14 04:02 PM.
Re: IP Office Partner Edition - System Disconnects When Recording New AA Greeting
jokermia #569993 04/09/14 08:56 PM
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Through Manager, I don't think you would have a problem.


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