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#570022 04/10/14 12:57 PM
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I'm looking for help changing the answering message on a Strata Cix IP5000 series phone.

I've changed the night message, the busy message, the 7 option messages, & but somehow it's not changing the first message I hear when I call the #.

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Hello
Have you asked your Toshiba vendor these questions. ?

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KENB, thanks. I was referred to the Toshiba's telecom website which includes a video on voicemail & another on managing greetings.

It's a straightforward video & I followed the instructions on setting up a default greeting. I can even listen to the saved greetings I've made, but they don't play when I call the #.

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The main greeting is different than a users mailbox greeting, it is associated with another mailbox and they have administrative access only. Please see your trained Administrator or contact your Toshiba vendor for training or servicing.

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Toshiba Bob, thanks.

I think the trained administrator retired in August but I'll look into it. Am I asking for a 4 digit code, or is a different phone somehow primary?

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That is the million dollars question, the system is so flexible that it could be just about anything..it really depends on your installing/servicing vendor and their designed practices.

Your asking to be able to change the auto attendant greetings or possible a mailbox greetings.

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It looks like there was never a trained administrator. I did track down the original installation paperwork & it's a CIX40.

I called the vendor from 5 years ago & they said the auto attendant greeting is usually the day greeting(thanks for naming what I'm trying to do Toshiba Bob), accessed by pressing #* when I'm prompted for the access password. The passwords should still be the original installation passwords.

This is good progress but now it wants a user ID. User ID isn't in the table of contents or index of my Strata CIX User Guide. How should I find it? I can call the vendor again tomorrow.

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You could try 990 or 991 but I'd guess the passwords have been changed

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Toshiba Bob, thanks. That's what they suggested too when I'm prompted for the password. I have one more standard password too & they're working in other places. But it's prompting me for a User ID.

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Originally Posted by JoeSaintLouis
But it's prompting me for a User ID.


The 990 or 991 he mentioned are user IDs, not passwords.


Moderated by  Carlos#1, phonemeister 

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