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#570427 04/18/14 01:08 AM
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broly Offline OP
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Hi everyone,
One time I solved my problem with SV8100 use comment in this forum and now I need your help again. laugh
My customer has a request that when a caller makes a call from outside, the caller will hear the announcement as music, voice...blah blah instead of tu..tu..tu. of ringback tone and the call was routed direct to inside extension.
The difficulty is when the caller call to company's number, the music was played at the VRS card, and when the call still stay at VRS card (the caller hears music, announcement..) ,I can not make DIL activated at the same time with this. frown
I hope you can help me solve this. Thank for your advice smile

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broly Offline OP
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Does anyone help me ? frown

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Are you interested in Music on hold during transferred calls, rather than a ring back tone?

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broly Offline OP
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I mean ring back tone when customer calling from outside to company.i made .wav as MOH already but the difficult is the customer need music was played as VRS when the call was routed to operator number inside (at the same time).Thk for your reply smile

Last edited by broly; 04/21/14 01:37 AM.
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Turn on Music on hold via VRS.
Set system to play MOH during transfer.
Record Music using proper parameters and volume, then upload.
Call Tech Support where you bought.

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broly Offline OP
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Thank for your reply @brokeda . I made MOH during transfer already but what I need like as example below :
My mobile is : 678954321
my company number is : 12345678
the operator extension is:200
when I call 12345678 from my mobile , I can listen the music and the extension 200 ringing , I listen music until the operator pick it up and I can talk with operator .it is so difficult for me some day frown

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Have the mailbox that answers record 1 or 2 second silence then set DAT to timeout in 1 sec to 200 which is not Cfwd to V Mail.

Use different Box for after hours to get messages.

If 200 CFWD to VM, you will not have much time to answer but that would work also.
Or you could record "Please hold" in the answer box.

Last edited by brokeda; 04/21/14 07:00 PM.
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broly Offline OP
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Hi brokeda ,thk for your support but can you tell me more clearly ,I'm not understand your idea much .

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Point calls to Routing Mailbox 1

47-08-01 Dial Action Table 1, make Dialing Command Time Limit 1 or 0

20-31-15 Select a class of service (lets use 10) to assign to ext 200 and make #15 Delayed Call Forward Timer to 20 or 30 as needed.

20-29 select ext 200 and make Class 10.

Record 1 sec silence in Routing Mailbox 1.

47-13 Dat 1 Set Timeout to Ext 200 unscreened.

Adjust how long it trys ext 200 before going to VM with 20-31-15 class 10's setting.

Make a mailbox for 200 and Cfwd/na 200 to Voice Mail.

Play with that.

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broly Offline OP
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Thak Mr.Brokeda so much.I try but it not working to me frown ,has auto transfer in SL1000 system Mr.Brokeda ? ,If it has ,pls tell me where to active it.Thk for advance smile .

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