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CIX100 change ring delay before CF no answer picks up?
#571180 05/02/14 05:37 PM
Joined: Nov 2007
Posts: 32
OP Offline
Joined: Nov 2007
Posts: 32
See signature for system details. One of my users wants to have more than 12 seconds delay before their DID goes to voicemail. Where is the CF no answer and CF busy timer on a single station?

I've got eManager and Stratagy VDK and can't find where to make this setting change. The "Maximum rings" option on the VM box Auto Attendant tab doesn't affect it.

Any ideas? Or is this a system-wide thing?

I.T. Geek by Trade
Telecom Newbie by Necessity
CIX 100 : ACTU AR5.20 MT067.00
and Stratagy IVP8
Toshiba Telephones and Equipment
Re: CIX100 change ring delay before CF no answer picks up?
Troy Thompson #571189 05/02/14 07:51 PM
Joined: Jun 2005
Posts: 2,551
Joined: Jun 2005
Posts: 2,551
The system call forward timer effects all users, plus any calling groups or phantom extensions programed into the system. The voicemail has no control over forwarding to voicemail when calling a DID, because the voicemail system does not have control of the call.

If a user wants a different timer, then your only option is to use a manual call forwarding using the code #6031 {No Answer} or #6041 { Busy no answer} . Since you want to make the extension ring longer, you will also have to disable the system call forwarding for that extension.

The format for manually entering the CF code is :
Press ext. button + #6031 (tone) + [VM Pilot] + timer (08~60) (tone)

Moderated by  Carlos#1, phonemeister 

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