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International Calling
#571375 05/07/14 02:37 PM
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I have a customer that can not dial international numbers. I have talked to the provider and there saying, they cant see 011 being dialed from the pbx. It is system version 2.0.8.288 with a PRI. Any help would be appreciated.


nick hunt
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Re: International Calling
kurthwood23 #571376 05/07/14 02:43 PM
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Try removing Dial Rule 2 in the International Facility Group in ARS.

If that doesn't work, check to see if the Call Type on the PRI card for International Calls is set for International. If it is, try changing it to Unknown.

Re: International Calling
kurthwood23 #571379 05/07/14 03:30 PM
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I tried removing the dial rule 2 and changing international to Unknown and still did resolve the issue. Is there anyway to tell if the system is dialing the 011, so I do not have to go off the providers word.


nick hunt
Re: International Calling
kurthwood23 #571385 05/07/14 05:41 PM
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You can monitor the SMDR output of the Axxess. You just have to enable it first in Sockets.

If the system is on the network, you can use Diagnostic Monitor.

If the system is not on the network, you can stream it through one of the serial ports. You will have to assign it in programming first and connect to the correct one.


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