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Joined: Jul 2003
Posts: 1,231
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OP
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Joined: Jul 2003
Posts: 1,231 |
i have a customer with a partner 5 by 9 processor r7. i sold them a few gen ll 18d phones and they called saying the caller id doesnt show up. two werent display sets. i dont remember any programing required. do they need a f17 button to show caller id or possibly something else. thanks dave
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Joined: May 2002
Posts: 4,298 Likes: 7
Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,298 Likes: 7 |
Caller ID is put out by the carrier. Do any sets get I
Caller ID
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Joined: Feb 2005
Posts: 12,343 Likes: 3
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Joined: Feb 2005
Posts: 12,343 Likes: 3 |
1) Phones have to ring.
2) CID is sent after the first CO ring cycle. So if someone picks it up before the second ring or there is an AA that does the same you aren't going to see the CID.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Joined: Jul 2003
Posts: 1,231
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Joined: Jul 2003
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yes they have the service and yes some sets get caller id. i bet those sets dont ring and thats why they dont get caller id. they dont want them to ring unless transfered. i need to check to see if transfered calls show call id. if not perhaps they will let me make them ring and put the volume low. thanks for the help. dave
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Joined: Dec 2005
Posts: 9,164 Likes: 8
Spam Hunter
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Spam Hunter
Joined: Dec 2005
Posts: 9,164 Likes: 8 |
Bingo. No ring = no Caller ID. The Merlin Magix operates in the same manner.
I Love FEATURE 00
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Joined: Oct 2004
Posts: 240
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Joined: Oct 2004
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on the set that are not ringing , to see the caller ID , just press the red flashing lines to see the CID without picking up the line, but remember the phone will beep after that call has ended
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