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Joined: Apr 2007
Posts: 48
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Joined: Apr 2007
Posts: 48 |
Hi All
Another update
system froze again this morning ...no access to voicemail.pri,sip trunks I disconnected to lan cable going to the voicemail card about 10 days ago to see if I could rule it out ...... so when it went this morning after I restarted it I went back into logs it showed HDLC Comm Error instead of the
SVM network error it used to so.
any ideas very welcome
emeraldpaddy
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Joined: Aug 2011
Posts: 219
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Joined: Aug 2011
Posts: 219 |
1.If u have 2 or more cabinets, then change interconnecting fly leads between LCP and MP cards.
2.Try to change the PBX LAN cable port on the switch.
3.If the PBX earth is connected to the complex ground, have it disconnected for some days because the ground might be experiencing AC voltage leakage.
4. one or more of your DLI ports might be having a short circuit.
heads up
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Joined: Apr 2007
Posts: 48
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Joined: Apr 2007
Posts: 48 |
Quick update ..
The system can remain stable for a number of weeks but if any program changes need to be done and we do it from the office with the device manager the system
Will go down within a couple of hours of doing the changes.
Them changes could be anything changing a name a ddi etc
First the reception will notice the voicemail has gone down because if people try to dial the mailbox it defaults to main group but then also the sip trunks will stop working for dialling out and also the pri will stop for incoming calls.
I will still have access with the dm so I can reset the reset the system remotely and when It reboots all is ok again ..... Any ideas anyone samsung tech support
Say to upgrade everything to the latest version it's on 4.60b at the moment ????
Thanks
emeraldpaddy
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Joined: Dec 2010
Posts: 681
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Joined: Dec 2010
Posts: 681 |
Have you tried using a different Memory card? If that becomes corrupt it could cause all of these symptoms. It is possible for the card itself to have issues. You would have to get a new one from your distributor or vendor. Then just copy restore database from download.
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Joined: Jan 2007
Posts: 1,032
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Joined: Jan 2007
Posts: 1,032 |
We have had problems with 4.60b as well. We upgraded the systems to the latest release and the troubles disappeared. Hope this helps.
John
John 807
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