sundance-communications.com/forum Forums TDM Business Telephone Systems NEC Telephones & Systems Messages that have been deleted are coming back. UM8000

We have a UM8000 (Version: 11.6.1.48) that is using SMTP Unified Messaging(not the client) and they are set to forward messages to Email and Leave new on phone, they either do not show up until days later on the phone, immediately on the Email but delayed through the phone. Any suggestions I remember tis happening in the older version, but not this current version. Have putty and experience with altering files.

Was this UM8000 upgraded to 11.6.1.48 from a older version? if so what version?

Unfortunately I can tell you that, someone else did this upgrade and they do not have the old version in the Update folder , however I see in the vmail directory there is a 11.3.0 file so I could assume that is it, I notice in the cps.ini file has probably not been modified from the old version.
Under the Configuration, MWI, the Message Reset lamp was set for a time 5 in the morning and Not to reset MSg Light after New Message, I turned off the scheduled time like default and Turned on After new message. I remember Active Voice telling me once before this can cause a issue.
Let me know what you think Please.

Easy way to tell what updates/upgrades have been applied:
Login thru putty
Open a command line
type: sysinfo -i

You should see something like this:
bash-3.2$ sysinfo -i
 
Product information
-------------------
Version: 11.6.1.48
Product: UM8000
 
Update information
------------------
Wed Oct  5 15:31:49 GMT+7 2011:UPDATE:Update from 11.3.0.37 to 11.4.0.24
Thu Mar 15 08:02:39 GMT+7 2012:UPDATE:Update from 11.4.0.24 to 11.5.0.54
Mon Jun 25 15:33:30 GMT+7 2012:UPDATE:Update from 11.5.0.54 to 11.5.1.61
Tue Jul 10 11:35:54 GMT+7 2012:UPDATE:Update from 11.5.1.61 to 11.5.1.61
Fri Aug 31 11:18:43 GMT+7 2012:Update 14512-15296-11.5.1.61-em.sh applied.
Thu Nov  1 11:13:43 GMT+7 2012:UPDATE:Update from 11.5.1.61 to 11.6.0.29
Fri Feb  1 09:22:19 GMT+8 2013:UPDATE:Update from 11.6.0.29 to 11.6.0.31
Mon Mar 25 12:32:25 GMT+7 2013:Update 14861-15738-11.6.0.31-em.sh applied.
Fri Jun 14 09:06:00 GMT+7 2013:UPDATE:Update from 11.6.0.31 to 11.6.1.48
Fri Jul 19 11:03:07 GMT+7 2013:Update 15233-16053-11.6.1.48-em.sh applied.

Version: 11.6.1.48
Product: UM8000

Update information
------------------
Wed Mar 30 07:19:15 GMT+4 2011:UPDATE:Update from 11.2.1.3 to 11.3.0.37
Tue Feb 18 08:46:33 GMT+5 2014:UPDATE:Update from 11.3.0.37 to 11.6.1.48

bash-3.2$

I would recommend contacting NEC NTAC for any further troubleshooting. However, in the past, when there were issues with delayed messages this was what was recommended: Stop service and run 'sudo dbcheck -f -i' to repair any minor db issues. Start service. You can try this at your own risk. I would make a copy of the db before proceeding.

Thanks will keep you posted! Im waiting for some feedback.