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Joined: Oct 2007
Posts: 54
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Joined: Oct 2007
Posts: 54 |
Good Morning ---
Regarding MBX:
Is there a way to program, or a work-around for an issue we've encountered a few times:
When a call is ringing in, all the phones in the ringing group are not able to make an outside call, until someone answers the incoming call. This seems normal to me, but is there a way around it?
Thank you as always.
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Joined: Mar 2009
Posts: 61
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Posts: 61 |
turn off preferred line answered
thanks
Craig
Last edited by VAcomTech; 06/12/14 11:52 AM.
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Joined: Jan 2008
Posts: 3,821
Retired Moderator
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Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
turn off preferred line answered
thanks
Craig That is one solution or tell your customer to dial 9 or press pool without lifting the handset or pressing the speaker key first.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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Joined: Oct 2007
Posts: 54
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Joined: Oct 2007
Posts: 54 |
Thanks guys. We've tried dialing '9' etc., with no success, but will try the Preferred Lne Answer. We'll try that and post results.
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Joined: Jan 2008
Posts: 3,821
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Retired Moderator
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Do you have enough paths? If you only have one loop key and it is being used by a ringing call...there is no path to make an outgoing call at the same time.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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Joined: Oct 2007
Posts: 54
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Joined: Oct 2007
Posts: 54 |
Thanks Derrick -- will check that also. I know the one major complaintant has a PRI, & so should have plenty of paths...
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Joined: Oct 2004
Posts: 1,492
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Don't confuse PRI channels with call paths. You should have at least 2 loop keys on the phone.
Unless you have all the channels programmed on the buttons which I doubt you do.
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