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Joined: Jun 2004
Posts: 310
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Joined: Jun 2004
Posts: 310 |
Got a customer with about 20 Falcon 28 phones.
Everyday, the same 2 phones show 5 or 6 new VM messages.
Of course there are no messages.
VM logs show no activity to those phones.
Anyone know why this might be happening ?
Thanks
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Joined: Sep 2001
Posts: 2,360 Likes: 9
Moderator-Executone-Isoetec, Samsung
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Moderator-Executone-Isoetec, Samsung
Joined: Sep 2001
Posts: 2,360 Likes: 9 |
Not saying this is your problem but I had a 7200 that had a similiar problem.I didn't install it but took it over and the installing company used station groups that were outside the normal default numberimg plan.One was for the operator group for outside callers dialing 0.The phone with the MW button would show messages and flash but when you retrieved messages by pushing the MW button and passcode it was always "you have no new messages".Weird but then if you accessed the mailbox all by dial codes ie 549 *# 555 then the passcode the messages were there and would play.They had 80 or so messages "hidden" that way.So I ended up instead of rreworking to do an auto forward to the phones normal mailbox and problem solved.
Is it possible they are from a general mailbox and on a MW key?
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Joined: Jun 2004
Posts: 310
Member
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Member
Joined: Jun 2004
Posts: 310 |
Checked all the mailboxes
No go.
They're all normal.
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Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
Check the mwi settings for the mailboxes in the mailbox block in the vm (page 2 or 3)
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Joined: Jun 2004
Posts: 310
Member
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Member
Joined: Jun 2004
Posts: 310 |
Nameless
What am I looking for ??
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Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
Make sure it's set to yes and has the correct ext number listed
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Joined: Jun 2004
Posts: 310
Member
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Member
Joined: Jun 2004
Posts: 310 |
Both trouble ext are set properly
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Joined: Sep 2001
Posts: 2,360 Likes: 9
Moderator-Executone-Isoetec, Samsung
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Moderator-Executone-Isoetec, Samsung
Joined: Sep 2001
Posts: 2,360 Likes: 9 |
So there is no MW XXX key on either of these 2 phones?
Do they receive any messages at all besides these phantoms?
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Joined: Jun 2004
Posts: 310
Member
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Member
Joined: Jun 2004
Posts: 310 |
They receive their normal daily vm messages.
There are no MW buttons on any of the phones.
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Joined: Sep 2001
Posts: 2,360 Likes: 9
Moderator-Executone-Isoetec, Samsung
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Moderator-Executone-Isoetec, Samsung
Joined: Sep 2001
Posts: 2,360 Likes: 9 |
So do they have a VMMSG button and does it flash when these phantom messages are there? I assume the display is also showing these phantom messages?
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