sundance-communications.com/forum Forums TDM Business Telephone Systems Samsung Telephones & Systems Samsung Wifi DECT (SMT-W5120) handsets going to sleep

I have a customer that spends large chunks of the year away from home and has a 7100 with SMT-W5120's along side some non wifi IP handsets.

Whenever they arrive home, the wifi handsets have all 'gone to sleep' (Samsung say this isn't possible, but it's happening).

I want to know if anyone has any good ideas for setting up some kind of automated signal/alarm/call/page to all those specific phones (let's say on a weekly basis) to make sure that they aren't nodding off purely because of inactivity.

I'm ideally looking for something I can program within the Samsung programming, but I'm open to introducing 3rd party devices/applications to achieve this.

Any suggestions would be appreciated.

YES YES YES Finally someone else is having this issue. I have identified this issue and sent all the information to samsung. you need to change the wifi handset to a static IP. Samsung in Australia are aware of the issue however good luck getting them to admit to it.

when the lease time on the DHCP expires if the samsung handset is out of range it goes to sleep and doesn't do anything till you restart the handset and before you say my lease time is XXX the wifi handset has its own lease time renewal around 47mins. I looked eveywhere and couldn't find it.

However by changing the handset to a static IP it will fix the issue.

Good Luck
Andrew

No big suprise LSP not admitting to an issue.
Though in fairness to them it can take korea a long time to fix an issue.

This sounds like a firmware bug in the SMT-W5120 handset.
I wonder if the 47 minutes is tied into the registration check somehow...

Brilliant! I've been trying to find someone else who's experienced this for ages!
I will give this a try, thanks for your help!

Just an update on this. It turns out all the handsets already had static IP addresses! I'm trying to find a manual for the Samsung wireless access points that are being used with the handsets to see if there is any way of programming them.

If anyone know where I can find a manual for the SMT-R2000 access points I'd appreciate a link

I've just had a look and i don't think there is a manual (at least not that i can find).

The ap's are just an AP, they don't do DHCP.

What version of sotware are the R2000's?

You are aware that the R2000's are an EOL (or very soon to be) product.

I believe they are just waiting for the small (non-enterprise) version of the wireless controller to be released.

I beleive you can turn on router functionality within the R2000's. I have also used the linksys wifi routers with success.

Also when registering the handsets are you using SIP mode or non-sip mode?