sundance-communications.com/forum Forums Other TDM Phone Systems Vertical Telephones & Systems SBX Record System Prompts via CCR

I finally ran into a situation where I need this feature. I went to the CCR and assigned a digit to "Rec. Sys. Greeting". I ensured the attendant had their greeting recorded and VMIB password set to yes, and the password is known. I call in and hit the CCR, I press the digit and I am prompted for a password. I try the attendant's VMIB password and the admin password. Nothing is accepted. I check Vconnect and found a knowledgebase article which unhelpfully only covers doing this from the Attendant phone using TransPgm 06. I check the programming manual, which gushes over the "New CCR Record Greeting feature" added in 3.5. Alas, there is no procedure to be found though; it only unhelpfully covers TRANS/PGM 06. The manual says "user is prompted for a greeting number and password". Great, which password? Add another thumbs down to Vertical's documentation from me. So I turn to the only good source of information, you guys and this forum. I have seen this feature mentioned before, but never the steps to make it work. Can you help?

I've only had to do this on one system. My notes make it seem rather simple. May be more difficult that I remember...


1. In CCR Call Routing (PGM 228) add an option for “Rec Sys Greeting”.
2. Assign a password for x100 (Index 1) in Authorization Code Table (PGM 227).

The attendant just like all the other users can have two passwords, one is the mailbox password the other is station password. The attendant station password is the one used to record greetings. It can be created at the phone or the way NFCphoneman suggests.

Gentlemen....thank you both, the Auth Code Table was the missing piece. In the system I was working on, x104 was assigned the attendant, so I used index 5 in the table and put a password there. The only oddity I encountered is that the greeting number uses a two digit format, so greeting 001 is really 01 when you're remote from the CCR.