Dear ALL ,

I have BCT connected with SV8500 and there are agents the IP phone agents connected with Headset

first question : How i can enable the call end automatic once call end call without need to agent BCT client press button on agent client every call because now the agent hear busy tone once caller end the call and that is not acceptable in Call Center Environment

Second Question : the headset which connected with IP phone working fine with outgoing call the agent can hear ring back tone but when there is incoming call the agent can't hear the ringing on headset so he can't know if there is call comes if he doesn't notice the answer key flash on IP phone

NEC Business Partner
Certified on SV8100,SV8500,SL1000