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The OP is from Maine and, yes, things have changed DRAMATICALLY. At one time, I would welcome a Verizon Tech because I knew that tech would have the knowledge, experience and tools to get the job done. Today, I end up allowing the Verizon tech to borrow my equipment or, end up showing the tech just how to trouble shoot the problem. It is bad and getting worse. When you ask a Verizon tech, while on a trouble call on a PRI circuit if he brought his T-Berd and he says "No, I brought my truck" you know things are not going to go well today!  Rcaman
Americom, Inc.
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I hear you loud and clear, Rcaman...and could tell quite a few stories of my own, but that's beside the point of this thread...
Having said that, all that LEC tech needs to do at this presumed vendor meet is have the pair open at cablehead and look at the pair with the Sidekick...can't see that as being too difficult of a task, regardless of how inexperienced/ill-equipped they might be...
"...Time moves slowly and it goes so fast..."
(Sandy Denny)
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Yes, I agree. However, never having been to Maine, I really don't know the situation there. I am a little apprehensive. The OP is a tech for a CLEC. Most of the CLEC techs around here have a pretty close relationship with the Verizon Techs or whichever LEC happens to be in the area. Usually, when a LARP circuit is involved, a cable engineer will get involved to work with an experienced OSP tech to isolate and tag that circuit and any other "special" circuits in the cable. Why this poor OP is getting the runaround is beyond me, unless the LEC techs are really incompetent.
Rcaman
Americom, Inc.
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I asked my dispatcher for an update. The customer has been fine since I was there and swapped him to a new DSLAM port. The customer doesn't want anything else done now. So I guess that is that. I've noted in the ticket my work and suggestions here, so if another tech gets it, they'll know what to ask the LEC to check for.
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