sundance-communications.com/forum Forums TDM Business Telephone Systems Inter-Tel Telephones & Systems Axxess 6.0 programming

I've inherited an Axxess 6.0 phone system at work, and am having some trouble connecting to it. I'd like to make some programming changes, but I haven't been able to get the "session manager" to connect with the phone system.

Any help would be appreciated.
Thanks!

Where in Ohio are you located? I can give you the names of some dealers.

Hi Faller, welcome to the forums. Can you give us a bit more information? How are you trying to connect? Are you connecting locally, remotely, or maybe across IP? If locally, are you using the correct modtap? There are several different modtop configurations. Also, and this is often the culprit, what about the cord you're using to go from the modtap to the cabinet. How many pair is it? While it technically isn't normally necessary, Inter-Tel says to use a 4 pair cable, and I have seen a couple of incidents where it made a difference, probably due to a strange variation on the modtap. Please note however this is NOT a computer type patch cable, it's wired like a regular phone cord. You can try a 3 pair cord if you have one around, like you would use on the old Premier phone systems, but I personally keep a 4 pair for troubleshooting purposes.

There is an appendix in the back of the programming manual that covers connections pretty well, but we're here if you have more questions.

Trace, the adapters I have, which I made from the pinouts in the manual, work with a standard patch cord.

Haven't seen that one Jeff. This is straight from the manual. Since the board won't show underlines, I'll use italics where the word is underlined in the manual, and bold what is bolded:

AXXESS serial ports (except for the PCDPM serial ports) use a modular jack for RS232 connections. Therefore, a modular line cord and modular adapter must be used for RS-232 connections to the AXXESS serial port. Inter-Tel recommends that you always use 8-wire reversing line cords for all RS-232 connections. Inter-Tel's modular adapters are designed to be used only with reversing line cords.

NOTE Although the AXXESS serial ports use 8-pin modular jacks and will support 4-wire, 6-
wire, and 8-wire reversing line cords, Inter-Tel recommends that you always use 8-wire
reversing line cords for all RS-232 connections. Using 4-wire or 6-wire reversing line cords
introduces limitations that, if not properly programmed for, will result in an inoperable RS-232 serial connection. Inter-Tel ships only 8-wire reversing line cords with RS-232 related products.

4.2 A reversing cable simply inverts the order of the wiring from one to the other. For
example, on an 8-wire reversing line cord, pin 1 on one end of the cable goes to pin 8 on the
other end, pin 2 goes to pin 7, etc. Reversing line cords can be identified by examining the
modular plug connectors side-by-side as shown in the diagram below. NOTE The colors shown in the diagram above can vary and are used for illustration purposes only.

4.3 For other RS-232 connections, including PCDPM connections and PC serial COM port
to PC serial COM port connections, use a 12-foot DB9M-to-DB9F straight-through cable (part
no. 813.1683).

4.4 A straight-through cable does not change wiring from one end to the other. On an 8-
wire straight-through cord, pin 1 on one end goes to pin 1 on the other end, pin 2 goes to pin 2,
etc.

8-WHITE
7-BROWN
6-YELLOW
5-GREEN
4-RED
3-BLACK
2-ORANGE
1-BLUE

8-BLUE
7-ORANGE
6-BLACK
5-RED
4-GREEN
3-YELLOW
2-BROWN
1-WHITE

8-WIRE REVERSING LINE CORD (TOP VIEW)

Faller, if you'll go into Appendix C in your programming manual, you'll find all the info above, plus pinout diagrams.

Trace, I think that for the mod-taps from Inter-Tel, you must use the flat 8 conductor line cord, in fact, that is what ships with a system. If I remember correctly, the adapters we use, that the techs make, are pinned out so you can just use a standard patch cord. I will check the adapter I made and see what the pinout is.

I'm using the cord that was being used to dial into the phone system. However, I'm using it as a direct connection. I connect the notebook to the system, and fire up session manager. I've been getting this message: "ASAI connection, loading database". This seems to run forever (I let it run for about 25 minutes), but it never progressed from there. I assumed that I was doing something wrong.

We have a vendor who makes programming changes for us now, but charges a hefty fee. I do understand that they spent time and money to learn this skill, but I'd like to at least take a look at it to see if there are some things I could pick up. I appreciate all the input!!

Look at the plug on the end of the cord. On one side is the clip that locks the cord into the jack, on the other side, you'll see an even number of copper contacts. That's how you'll be able to tell if you're using a 2,4,6, or 8 wire cord.

If you are getting to ASAI connected you are going in the right direction. Is your connector an 804.2420? If so a flipped 8C base cord is the ticket. Below are the pinouts:

RJ45-1>>RJ45-4
RJ45-2>>None
RJ45-3>>DB9-2
RJ45-5>>DB9-3
RJ45-6>>DB9-5
RJ45-7>>None
RJ45-8>>None
DB9-8>>DB9-7
DB9-1>>DB9-4&6
DB9-9>>None