Can direct extension transfer roll to voicemail?

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Re: Can direct extension transfer roll to voicemail? Peter @ CBE #580874 11/18/14 08:24 PM
Joined: Dec 2005 Posts: 9,181 Likes: 9 Arlington, Massachusetts dexman Spam Hunter
dexman Spam Hunter Joined: Dec 2005 Posts: 9,181 Likes: 9 Arlington, Massachusetts	If I understand the scenario correctly, the LEC would need to establish a secondary hunt sequence for Line #3. Check out my previous post. I Love FEATURE 00

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Re: Can direct extension transfer roll to voicemail? Peter @ CBE #580899 11/19/14 10:36 AM
Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA upstateny Moderator-ESI, Shoretel
upstateny Moderator-ESI, Shoretel Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA	Originally Posted by Peter @ CBE Tommy, having the line that belongs to Ext 18 hunt to line 1 when ext 18 is busy is exactly what I want it to do. But John suggests that is not possible. (Wouldn't that require line 1 to be in more than one hunt group?) If it is possible, where would I set it up to do that? They would be all be in one hunt group. It would work fine if line 2 is idle but if line one and two were in use then all calls that roll to line 3 would end up at x 18 or x18's voicemail. That was my point about handling calls differently. A fourth line costs $30 per month +- so you would be looking at $360 for the year. One other option would be to get telco voicemail on line 3 so if it was busy then callers would end up in the mailbox from the telco provider. John Corrigan New Phone Systems and Service

Re: Can direct extension transfer roll to voicemail? Peter @ CBE #580961 11/20/14 03:49 PM
Joined: Aug 2010 Posts: 20 Minnesota CCCtec Member
CCCtec Member Joined: Aug 2010 Posts: 20 Minnesota	You could just have the LEC put call forward busy CFB on line 3 and then forward it to line 1. If line 3 is busy it will forward to line 1 hit the auto attendant. They may have to pay a little for the CFB feature.

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