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I have two phones on an SL1100 system that both have the message indicator light flashing red all the time. On one phone, the display says "MSG >> xxx" where xxx is the other extension number. Neither display says there are any voicemails. I have unplugged and re-plugged the phones and they still flash. Any ideas on how to clear this?
Thanks. Jim
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Message Waiting Description An extension user can leave a Message Waiting indication at a busy or unanswered extension requesting a return call. The indication is a flashing MW lamp at the called extension and a steadily lit MW lamp on the calling extension. Answering the Message Waiting automatically calls the extension which left the indication. Message Waiting ensures that a user does not have to recall an unanswered extension. It also ensures that a user does not miss calls when their extension is busy or unattended. Additionally, Message Waiting lets extension users: • View and selectively answer messages left at their extension (display Multiline Terminal only) • Cancel all messages left at their extension • Cancel messages they left at other extensions An extension user can leave Messages Waiting at any number of extensions. Also, any number of extensions can leave a Message Waiting at the same extension. A periodic VRS announcement may remind users that they have Messages Waiting. LED Color Indication The software allows you to select whether the Message Waiting LED located at the top of the Multiline Terminal flashes green (0) or red (1) when a Message Waiting LED is flashing. By default, this option is set to flash red. Conditions • Reminder messages require a DSP daughter board for VRS messages. • When a user responds to a Message Waiting, the system does not cancel the Message Waiting LED if the called party uses Handsfree Answerback. The system cancels the indication only if the called party lifts the handset or presses Speaker key. • With the Hotel/Motel set up, an employee with a Multiline Terminal can send a Message Waiting to a room telephone if allowed in system programming. • The Message Waiting key simplifies this feature operation. • Telephone-to-telephone Message Waiting works when the voice mail is installed. • The Message Waiting LED may be used to indicate voice mail messages if no extension number is assigned to the voice mail key in system programming. • If the following programs are changed while the phone is online, a reset of the feature is required before the setting takes effect. - PRG 15-02-35 Message Waiting Lamp Cycle for Calling Extension - PRG 15-02-36 Message Waiting Lamp Cycle for Called Extension - PRG 15-02-37 Voice Mail Message Wait Lamp Color - PRG 15-02-38 Voice Mail Message Wait Lamp Cycle For example, if a message waiting was set before any of these programs were changed, the lamp remains the same until the message waiting is set again. • If both Voice Mail Message and Message Waiting LED is set, the color set for Message Wait overrides the color used for the Voice Mail Message LED. Default Settings Enabled SL1100 ISSUE 3.5 1-630 Message Waiting M System Availability Terminals All Terminals Required Component(s) None Related Features Handsfree Answerback/Forced Intercom Ringing Hotel/Motel Programmable Function Keys InMail Voice Response System (VRS) Guide to Feature Programming Program No. Program Name / Description Input Data Default 11-10-16 Service Code Setup (for System Administrator) - Leaving Message Waiting (Requires CPU to be licensed for Hotel/Motel) Terminal: MLT 0~9, *, # Maximum of 8 digit 626 11-11-09 Service Code Setup (for Setup/Entry Operation) - Answer Message Waiting Terminal: MLT, SLT 0~9, *, # Maximum of 8 digit *0 11-11-10 Service Code Setup (for Setup/Entry Operation) - Cancel All Messages Waiting Terminal: MLT, SLT 0~9, *, # Maximum of 8 digit 773 11-11-11 Service Code Setup (for Setup/Entry Operation) - Cancel Message Waiting Terminal: MLT, SLT 0~9, *, # Maximum of 8 digit 771 11-16-07 Single Digit Service Code Setup - Message Waiting 0~9, *, # Maximum of 1 digit 0 15-02-28 Multiline Telephone Basic Data Setup - Message Waiting Lamp Color Determine whether an extension Message Waiting Lamp lights Green (0) or Red (1) when a message is received. 0 = Green 1 = Red 1 15-02-35 Multiline Telephone Basic Data Setup - Message Waiting Lamp Cycle for Calling Extension Select the cycle method that the Large LED flashes when the extension has set Message Waiting. 1 = Cycle 1 2 = Cycle 2 3 = Cycle 3 4 = Cycle 4 5 = Cycle 5 6 = Cycle 6 7 = Cycle 7 3 ISSUE 3.5 SL1100 Features and Specifications Manual 1-631 M Program No. Program Name / Description Input Data Default 15-02-36 Multiline Telephone Basic Data Setup - Message Waiting Lamp Cycle for Called Extension Select the cycle method that the Large LED flashes when the extension has Message Waiting set to the extension. 1 = Cycle 1 2 = Cycle 2 3 = Cycle 3 4 = Cycle 4 5 = Cycle 5 6 = Cycle 6 7 = Cycle 7 2 15-02-37 Multiline Telephone Basic Data Setup - Voice Mail Message Wait Lamp Color Select the color of the Large LED when a voice mail message is waiting at the extension. 0 = Green 1 = Red 1 15-02-38 Multiline Telephone Basic Data Setup - Voice Mail Message Wait Lamp Cycle Select the cycle method that the Large LED flashes when the extension has a VM Message Waiting set to the extension. 1 = Cycle 1 2 = Cycle 2 3 = Cycle 3 4 = Cycle 4 5 = Cycle 5 6 = Cycle 6 7 = Cycle 7 2 15-07-01 Programmable Function Keys - Refer to the programming manual for the default values and for all other available options in this command. 20-06-01 Class of Service for Extensions - Class of Service for Extensions 1 ~ 15 Extension 101 is Class 15 and other Extension are Class 1 20-13-07 Class of Service Options (Supplementary Service) - Message Waiting Turns off or on an extension ability to leave Message Waiting. 0 = Off 1 = On COS 01 ~ 15 = 1 80-01-01 (48) Service Tone Setup - Repeat Count 0 ~ 255 (0 = Endless) 0 (endless) 80-01-02 (48) Service Tone Setup - Basic Tone Number 0 ~ 33 (0 = No Tone) (33 = Default Time Slot) 0 Operation To leave a Message Waiting: 1. Call busy or unanswered extension. 2. Press the Message Waiting key (PRG 15-07 or SC 751: 38). 3. Hang up. With Multiline Terminal telephones, the Message Waiting LED lights. To answer a Message Waiting: When you have a message, your Message Waiting LED flashes fast for Multiline Terminals. SL1100 ISSUE 3.5 1-632 Message Waiting M 1. At the Multiline Terminal, press Speaker key and dial *0. - ORPress the Message Waiting key (PRG 15-07 or SC 751: 38). - ORAt the Single Line Terminal, lift the handset and dial *0. If the called extension does not answer, dial 0 or press your Message Waiting key to automatically leave them a message. Normally, your Message Waiting LED goes out. If it continues to flash, you have new messages in your Voice Mail mailbox or a new General Message. See “To check your messages” below. To answer a Message Waiting (When VM Message Exist): If there is a VM message and a Message Waiting set on the same extension and the user dials *0, it will call the VM pilot because VM has a higher priority. To call back the message waiting caller before calling VM you must do the following: 1. Press the Message Waiting key (PRG 15-07-01 or SC 751: 38). - OR- 1. Press Help key + dial *0. 2. Show the current MW status. 3. Change the status by the Up or Down Cursor key. 4. Press Speaker key. To cancel all your Messages Waiting: This includes messages you have left for other extensions and messages other extension have left for you. 1. At the Multiline Terminal, press Speaker key. - ORAt the Single Line Terminal, lift the handset. 2. Dial 773. 3. Hang up. To cancel the Messages Waiting you have left at a specific extension: 1. At the Multiline Terminal, press Speaker key. - ORAt the Single Line Terminal, lift the handset. 2. Dial 771. 3. Dial the number of the extension you do not want to have your messages. 4. Hang up. To check your messages: 1. Press Help key. ISSUE 3.5 SL1100 Features and Specifications Manual 1-633 M 2. Dial *0. You can have any combination of the message types in the following table on your telephone. If you see. . . You have. . . VOICE MESSAGE n MESSAGE New messages in your Voice Mail mailbox. CHECK MESSAGE VRS GENERAL MESSAGE A General message in Voice Mail that has not been heard. CHECK MESSAGE (name) Message Waiting requests left at your telephone by your co-workers. 3. Press VOL or to scroll through your display. 4. When you find the message you want to answer, press Speaker key. You either: • Go to your Voice Mail mailbox. • Listen to the new General Message. • Automatically call the extension that left you a Message Waiting.
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Joined: May 2003
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You can turn it off, most do. Handy if the customer uses it but it confuses most.
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Joined: Apr 2007
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I have two phones on an SL1100 system that both have the message indicator light flashing red all the time. On one phone, the display says "MSG >> xxx" where xxx is the other extension number. Neither display says there are any voicemails. I have unplugged and re-plugged the phones and they still flash. Any ideas on how to clear this?
Thanks. Jim One user had set the MSG light for another user. The idea is that you can dial an extension then press 0 (or the MSG softkey)to set the light on that user's phone to let them know you want to talk to them when they get back at their desk. If the user that has the lamp set on their phone calls user "B" back and user B answers the phone by LIFTING THE HANDSET, the light will go out. You can also cancel the message lamp on either end by using the soft keys on the phone. This feature can be disabled in system programming. If you disable this feature MSG lamps will still work for voicemail. I make it a habit of turning this off on most systems. D
Last edited by doghart; 11/26/14 09:52 PM.
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Joined: Oct 2006
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Thanks Gentlemen. I got the flashing light off. Had to return a call to the originating set, and they had to answer to clear it. I turned it off in programming.
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