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#581221 11/25/14 11:13 PM
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Yoda Online Content OP
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I have two phones on an SL1100 system that both have the message indicator light flashing red all the time. On one phone, the display says "MSG >> xxx" where xxx is the other extension number. Neither display says there are any voicemails. I have unplugged and re-plugged the phones and they still flash. Any ideas on how to clear this?

Thanks.
Jim

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Message Waiting
Description
An extension user can leave a Message Waiting indication at a busy or unanswered extension
requesting a return call. The indication is a flashing MW lamp at the called extension and a steadily lit
MW lamp on the calling extension. Answering the Message Waiting automatically calls the extension
which left the indication. Message Waiting ensures that a user does not have to recall an unanswered
extension. It also ensures that a user does not miss calls when their extension is busy or unattended.
Additionally, Message Waiting lets extension users:
• View and selectively answer messages left at their extension (display Multiline Terminal only)
• Cancel all messages left at their extension
• Cancel messages they left at other extensions
An extension user can leave Messages Waiting at any number of extensions. Also, any number of
extensions can leave a Message Waiting at the same extension. A periodic VRS announcement may
remind users that they have Messages Waiting.
LED Color Indication
The software allows you to select whether the Message Waiting LED located at the top of the Multiline
Terminal flashes green (0) or red (1) when a Message Waiting LED is flashing. By default, this option
is set to flash red.
Conditions
• Reminder messages require a DSP daughter board for VRS messages.
• When a user responds to a Message Waiting, the system does not cancel the Message Waiting
LED if the called party uses Handsfree Answerback. The system cancels the indication only if the
called party lifts the handset or presses Speaker key.
• With the Hotel/Motel set up, an employee with a Multiline Terminal can send a Message Waiting to a
room telephone if allowed in system programming.
• The Message Waiting key simplifies this feature operation.
• Telephone-to-telephone Message Waiting works when the voice mail is installed.
• The Message Waiting LED may be used to indicate voice mail messages if no extension number is
assigned to the voice mail key in system programming.
• If the following programs are changed while the phone is online, a reset of the feature is required
before the setting takes effect.
- PRG 15-02-35 Message Waiting Lamp Cycle for Calling Extension
- PRG 15-02-36 Message Waiting Lamp Cycle for Called Extension
- PRG 15-02-37 Voice Mail Message Wait Lamp Color
- PRG 15-02-38 Voice Mail Message Wait Lamp Cycle
For example, if a message waiting was set before any of these programs were changed, the lamp
remains the same until the message waiting is set again.
• If both Voice Mail Message and Message Waiting LED is set, the color set for Message Wait
overrides the color used for the Voice Mail Message LED.
Default Settings
Enabled
SL1100 ISSUE 3.5
1-630 Message Waiting
M
System Availability
Terminals
All Terminals
Required Component(s)
None
Related Features
Handsfree Answerback/Forced Intercom Ringing
Hotel/Motel
Programmable Function Keys
InMail
Voice Response System (VRS)
Guide to Feature Programming
Program
No.
Program Name / Description Input Data Default
11-10-16 Service Code Setup (for System Administrator) -
Leaving Message Waiting (Requires CPU to be licensed
for Hotel/Motel)
Terminal: MLT
0~9, *, # Maximum of 8 digit 626
11-11-09 Service Code Setup (for Setup/Entry Operation) -
Answer Message Waiting
Terminal: MLT, SLT
0~9, *, # Maximum of 8 digit *0
11-11-10 Service Code Setup (for Setup/Entry Operation) -
Cancel All Messages Waiting
Terminal: MLT, SLT
0~9, *, # Maximum of 8 digit 773
11-11-11 Service Code Setup (for Setup/Entry Operation) -
Cancel Message Waiting
Terminal: MLT, SLT
0~9, *, # Maximum of 8 digit 771
11-16-07 Single Digit Service Code Setup - Message Waiting
0~9, *, # Maximum of 1 digit 0
15-02-28 Multiline Telephone Basic Data Setup - Message
Waiting Lamp Color
Determine whether an extension Message Waiting
Lamp lights Green (0) or Red (1) when a message is
received.
0 = Green
1 = Red
1
15-02-35 Multiline Telephone Basic Data Setup - Message
Waiting Lamp Cycle for Calling Extension
Select the cycle method that the Large LED flashes
when the extension has set Message Waiting.
1 = Cycle 1
2 = Cycle 2
3 = Cycle 3
4 = Cycle 4
5 = Cycle 5
6 = Cycle 6
7 = Cycle 7
3
ISSUE 3.5 SL1100
Features and Specifications Manual 1-631
M
Program
No.
Program Name / Description Input Data Default
15-02-36 Multiline Telephone Basic Data Setup - Message
Waiting Lamp Cycle for Called Extension
Select the cycle method that the Large LED flashes
when the extension has Message Waiting set to the
extension.
1 = Cycle 1
2 = Cycle 2
3 = Cycle 3
4 = Cycle 4
5 = Cycle 5
6 = Cycle 6
7 = Cycle 7
2
15-02-37 Multiline Telephone Basic Data Setup - Voice
Mail Message Wait Lamp Color
Select the color of the Large LED when a voice mail
message is waiting at the extension.
0 = Green
1 = Red
1
15-02-38 Multiline Telephone Basic Data Setup - Voice
Mail Message Wait Lamp Cycle
Select the cycle method that the Large LED flashes
when the extension has a VM Message Waiting set
to the extension.
1 = Cycle 1
2 = Cycle 2
3 = Cycle 3
4 = Cycle 4
5 = Cycle 5
6 = Cycle 6
7 = Cycle 7
2
15-07-01 Programmable Function Keys - Refer to the programming
manual for the
default values and for
all other available options
in this command.
20-06-01 Class of Service for Extensions - Class of Service
for Extensions
1 ~ 15 Extension 101 is Class
15 and other Extension
are Class 1
20-13-07 Class of Service Options (Supplementary Service)
- Message Waiting
Turns off or on an extension ability to leave Message
Waiting.
0 = Off
1 = On
COS 01 ~ 15 = 1
80-01-01
(48)
Service Tone Setup - Repeat Count 0 ~ 255 (0 = Endless) 0 (endless)
80-01-02
(48)
Service Tone Setup - Basic Tone Number 0 ~ 33
(0 = No Tone)
(33 = Default Time Slot)
0
Operation
To leave a Message Waiting:
1. Call busy or unanswered extension.
2. Press the Message Waiting key (PRG 15-07 or SC 751: 38).
3. Hang up.
With Multiline Terminal telephones, the Message Waiting LED lights.
To answer a Message Waiting:
When you have a message, your Message Waiting LED flashes fast for Multiline Terminals.
SL1100 ISSUE 3.5
1-632 Message Waiting
M
1. At the Multiline Terminal, press Speaker key and dial *0.
- ORPress
the Message Waiting key (PRG 15-07 or SC 751: 38).
- ORAt
the Single Line Terminal, lift the handset and dial *0.
If the called extension does not answer, dial 0 or press your Message Waiting key to automatically
leave them a message.
Normally, your Message Waiting LED goes out. If it continues to flash, you have new messages in
your Voice Mail mailbox or a new General Message. See “To check your messages” below.
To answer a Message Waiting (When VM Message Exist):
If there is a VM message and a Message Waiting set on the same extension and the user dials *0, it will
call the VM pilot because VM has a higher priority. To call back the message waiting caller before
calling VM you must do the following:
1. Press the Message Waiting key (PRG 15-07-01 or SC 751: 38).
- OR-
1. Press Help key + dial *0.
2. Show the current MW status.
3. Change the status by the Up or Down Cursor key.
4. Press Speaker key.
To cancel all your Messages Waiting:
This includes messages you have left for other extensions and messages other extension have left for you.
1. At the Multiline Terminal, press Speaker key.
- ORAt
the Single Line Terminal, lift the handset.
2. Dial 773.
3. Hang up.
To cancel the Messages Waiting you have left at a specific extension:
1. At the Multiline Terminal, press Speaker key.
- ORAt
the Single Line Terminal, lift the handset.
2. Dial 771.
3. Dial the number of the extension you do not want to have your messages.
4. Hang up.
To check your messages:
1. Press Help key.
ISSUE 3.5 SL1100
Features and Specifications Manual 1-633
M
2. Dial *0.
You can have any combination of the message types in the following table on your telephone.
If you see. . . You have. . .
VOICE MESSAGE
n MESSAGE
New messages in your Voice Mail mailbox.
CHECK MESSAGE
VRS GENERAL MESSAGE
A General message in Voice Mail that has not been heard.
CHECK MESSAGE
(name)
Message Waiting requests left at your telephone by your co-workers.
3. Press VOL or to scroll through your display.
4. When you find the message you want to answer, press Speaker key. You either:
• Go to your Voice Mail mailbox.
• Listen to the new General Message.
• Automatically call the extension that left you a Message Waiting.

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You can turn it off, most do. Handy if the customer uses it but it confuses most.

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Originally Posted by Yoda
I have two phones on an SL1100 system that both have the message indicator light flashing red all the time. On one phone, the display says "MSG >> xxx" where xxx is the other extension number. Neither display says there are any voicemails. I have unplugged and re-plugged the phones and they still flash. Any ideas on how to clear this?

Thanks.
Jim

One user had set the MSG light for another user.

The idea is that you can dial an extension then press 0 (or the MSG softkey)to set the light on that user's phone to let them know you want to talk to them when they get back at their desk.

If the user that has the lamp set on their phone calls user "B" back and user B answers the phone by LIFTING THE HANDSET, the light will go out.

You can also cancel the message lamp on either end by using the soft keys on the phone.

This feature can be disabled in system programming. If you disable this feature MSG lamps will still work for voicemail.

I make it a habit of turning this off on most systems.

D

Last edited by doghart; 11/26/14 09:52 PM.
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Yoda Online Content OP
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Thanks Gentlemen. I got the flashing light off. Had to return a call to the originating set, and they had to answer to clear it. I turned it off in programming.

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Dial 773, it clears it.


Moderated by  ttech 

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