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Joined: Aug 2006
Posts: 131
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Joined: Aug 2006
Posts: 131 |
I have a customer with an SV8100 with a UM8000 voice mail. They have a DID line that their customers call in on and they answer a series of questions about their meter readings. At he end it says "if you would like to speak to someone in customer service, please stay on the line" This is a interview box and it works great...8:00am to 4:30pm. Then the schedule in the voicemail switches to night mode and the interview box follows. Then these calls are routed to someone who has no idea why they are calling him. I don't see anywhere where you tell the interview box which schedule to follow.
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Joined: May 2003
Posts: 2,924
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Joined: May 2003
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Sounds like the DID is pointed to the wrong place in Nite mode.
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Joined: Aug 2006
Posts: 131
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Joined: Aug 2006
Posts: 131 |
That's what I thought too. But it's set for as the same as day and they don't use the Night mode. They call forward the recept's extension after hours. That's their night mode.
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Joined: May 2003
Posts: 2,924
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Joined: May 2003
Posts: 2,924 |
Maybe the system is on an auto schedule and the Number is not set to DID in that mode. Or check AST for that trunk.
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