sundance-communications.com/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems voice mail form one user is not being transferred to the the recipient email

Messaging for all of our users is being transferred to email. The recipient of the voice mail receives message on the phone and an .avi file is being also email via Exchange to the mailbox. It works fine for all users but one. We don't understand why when she leaves voice mail on another extension this is not being transferred to the recipient email? On the phone the recipient sees the message notification fine.

Any help greatly appreciated.

Thanks

Each time user receive a voicemail an
email is sent to the user inbox with an attachment that includes a recording of
the voicemail. We can open this attachment with any audio player installed on user your computer to listen to the recording

This called Unified Messaging


One of our user (only one) when leaving a voice mail on another user extension this voice mail only goes to this user phone not email.
Are there any settings that we should change?

You did not specify which type of Toshiba voice mail system you have. Normally with Unified Messaging I would assume that you are referring to the Stratagy ES voic email system, but the Strata Messaging and IPEdge also do voice mail to email.

Is the one user have the same domain name as the other users (the part of the address after the @ symbol)?
You could also check the junk folder to see if it is marked as Spam.
Do you know how to log into the voice mail system to verify the email address settings? If not you may need to contact your Toshiba dealer.
You could also contact your IT to see if any messages are being rejected by the Exchange server.
Outside of these, a Toshiba tech would have to run a trace or check the logs to see if the email message is being sent and if the message is being blocked.

Another thought might be if this user never did receive UM then possibly it was never setup for UM not all voicemail boxes have to have UM

Check the spam folder.

It’s unlikely…but there’s a small possibility that you have used up all of your organization’s Unified Messaging licenses. At least with the way my system is set up (we’re a public school system in Pennsylvania) our district purchased only a certain number of licenses for this particular feature from our telecom provider. If you recently added this person as a new user to your system, it’s remotely possible that you are now one user account over your limit.

Take care & best of luck solving your problem,
Brad