|
|
Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
|
|
Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
Is anyone else having issues with ESI SIP?
Our last (2) cutovers have been a nightmare.
One customer got tired of waiting on an answer after a month of not being able to use their lines and the second is getting ready to do the same.
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Feb 2006
Posts: 1,716
Member
|
|
Member
Joined: Feb 2006
Posts: 1,716 |
Yeah, ESI SIP is not ready for "Prime Time." I think they are trying to do too much with technology that is not quite up to snuff. We encourage our customers that want SIP to wait until the service is stable.
Rcaman
Americom, Inc.
Where The Art And Science Of Communications Meet
|
|
|
|
|
Joined: Jul 2004
Posts: 717 Likes: 1
Member
|
|
Member
Joined: Jul 2004
Posts: 717 Likes: 1 |
Just curious, are we talking about their SIP trunks or their Hosted solution??
Walter
|
|
|
|
|
Joined: Feb 2006
Posts: 1,716
Member
|
|
Member
Joined: Feb 2006
Posts: 1,716 |
I assume Mdaniel and I are talking about the hosted solution. The ESI SIP hardware works very well.
Rcaman
Americom, Inc.
Where The Art And Science Of Communications Meet
|
|
|
|
|
Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
|
|
Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
I'm talking about ESI SIP trunks connected to a ESI CS system.
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
|
|
|
|
|
Joined: Jan 2007
Posts: 1,217
Member
|
|
Member
Joined: Jan 2007
Posts: 1,217 |
The ol' ESI "bursting" spiel got you. I got burned doing SIP trunks on a Panasonic is 2010, been sticking with PRI ever since.
Aaron
|
|
|
|
|
Joined: Oct 2004
Posts: 1,492
Member
|
|
Member
Joined: Oct 2004
Posts: 1,492 |
I haven't used it extensively but we have a little demo setup of the ESI Cloud product and it works pretty nicely! Haven't had any issues with it. I used it for about a week straight as my primary desk set and with the softphone running on my droid when I was out of the office.
We have their SIP trunks installed on a Ipitomy system that we (knock on wood) never hear from.
Gary
|
|
|
|
|
Joined: Aug 2002
Posts: 2,608
Moderator-ESI, Shoretel
|
|
Moderator-ESI, Shoretel
Joined: Aug 2002
Posts: 2,608 |
I'm talking about ESI SIP trunks connected to a ESI CS system. So your issue has to do with their deployment not the call quality etc?? I have only sold a couple and that part went smoothly. Since i didn't sell more they stopped paying me a commission per our agreement which has soured me on the whole thing.
|
|
|
|
|
Joined: Feb 2006
Posts: 1,716
Member
|
|
Member
Joined: Feb 2006
Posts: 1,716 |
OK. I'm confused. All our clients that are using SIP are all CS systems and the hardware works well IF you have the latest software. The cloud service has been problematic as it works well when it works but when it's down, and it seems to do that a lot, it's down and the client, unless equipped with a few POTS lines, is dead.
Rcaman
Americom, Inc.
Where The Art And Science Of Communications Meet
|
|
|
|
|
Joined: Aug 2002
Posts: 2,608
Moderator-ESI, Shoretel
|
|
Moderator-ESI, Shoretel
Joined: Aug 2002
Posts: 2,608 |
OK. I'm confused. All our clients that are using SIP are all CS systems and the hardware works well IF you have the latest software. The cloud service has been problematic as it works well when it works but when it's down, and it seems to do that a lot, it's down and the client, unless equipped with a few POTS lines, is dead.
Rcaman He is talking about getting them deployed i think. Sounds like he can't get them installed.
|
|
|
|
Forums84
Topics94,494
Posts639,868
Members49,836
| |
Most Online5,661
May 23rd, 2018
|
|
|
1 members (justbill),
153
guests, and
50
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
![[Linked Image]](https://sundance-communications.com/images/banners/nextgen154x64.jpg)