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Joined: May 2002
Posts: 4,309 Likes: 8
Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,309 Likes: 8 |
Can IP Office 9.0 have more then 1 message on hold. Example, 1 group has different hold music or message then the rest of the system,
Thanks
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Joined: May 2002
Posts: 4,309 Likes: 8
Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,309 Likes: 8 |
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Joined: May 2004
Posts: 1,668 Likes: 4
Moderator-Avaya
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Moderator-Avaya
Joined: May 2004
Posts: 1,668 Likes: 4 |
YEs, IP500 can have up to 4 MOH files. All external or 1 external and 3 internal wav files.
The WAV file must be 16 bit PCM mono and sampled at 8 Khz with a maximum duration of 30 seconds. (personally, 29 seconds)
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Joined: Mar 2011
Posts: 19
Member
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Member
Joined: Mar 2011
Posts: 19 |
Yes
You can assign MOH sources in System/Telephony/TonesandMusic
Give it a name and a source starting with WAV: eg. WAV:Holdmusic2
and in Hunt Group 'Hold Music Source' drop down box the name you created should be there to choose.
And of course upload the .wav file to the system.
Or for external music sources you could use a analogue extension eg. XTN:250 I have not tried this way tho.
The manual or help from manager has this explained.
Hope this helps and I'm reading your question correctly.
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Joined: May 2002
Posts: 4,309 Likes: 8
Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,309 Likes: 8 |
Yes you are, thanks very much to you both.
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