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Joined: Jan 2007
Posts: 100
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Joined: Jan 2007
Posts: 100 |
I have a customer with an iDCS 50 who has standard POTS lines coming in and the voice path appears to be dropping on these calls. They have digital phones so it's nothing IP related. They will be talking on the phone with a customer and then the customers won't be able to hear them for a few seconds and then they are back. My customer can hear the callers the entire time. Any ideas on where I should look on this?
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Joined: Sep 2001
Posts: 2,360 Likes: 9
Moderator-Executone-Isoetec, Samsung
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Moderator-Executone-Isoetec, Samsung
Joined: Sep 2001
Posts: 2,360 Likes: 9 |
One line all lines?
If you say one line I would swap 2 lines around and see where the problem goes or if it stays on the same CO port.If you say all lines and they are POTS then I would try to swap a CO card.
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Joined: Jan 2007
Posts: 100
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Joined: Jan 2007
Posts: 100 |
It is happening on all the lines, so I will go ahead and swap the CO card. I will post back if this fixes the issue.
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Joined: Jun 2005
Posts: 574
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Joined: Jun 2005
Posts: 574 |
Another thing I would look at is the power unit
System is old
Could try to sell them a new system
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Joined: Sep 2001
Posts: 2,360 Likes: 9
Moderator-Executone-Isoetec, Samsung
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Moderator-Executone-Isoetec, Samsung
Joined: Sep 2001
Posts: 2,360 Likes: 9 |
I have found the 50 didn't have near the power supply problems the iDCS100 or 616 has. But if that is the problem,I have found the system will do a reset .In fact I just replaced a 616 power supply 2 days ago where the customer complained when a second call came in the system would reset itself.
Last edited by pvj; 02/25/15 05:13 PM.
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Joined: Nov 2009
Posts: 602
Samsung Moderator
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Samsung Moderator
Joined: Nov 2009
Posts: 602 |
It is happening on all the lines, so I will go ahead and swap the CO card. I will post back if this fixes the issue. You may want to take notes on the programming before power cycling that 50. Chances are the supercap on the MEM board is dead or very close to it and you'll be reprogramming the system.
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Joined: Jan 2007
Posts: 100
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Member
Joined: Jan 2007
Posts: 100 |
Just an update, replacing that board did not fix the issue. I am going to go back to the phone company side of things and try and make sure the issue isn't on their end. Thanks for the input guys, if it isn't the CO then I will be upgrading them.
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