Well, let me say that, even with their inept ways, Windstream is light years ahead of Comcast. I was doing an upgrade for a client, last week, and the Comcast tech walked in to add 5 new lines. He said he had to add another unit to accommodate 4 of the new lines.
When he was done and proudly exclaimed that everything worked "good," I said just wait a minute and let me test the lines. Two had dial tone, however they were the wrong numbers and three where wet but no dial tone. He said he had to replace the "new" unit he just installed. 2 hours later, he was still on the phone with his "support" person when I asked him if he had the service request ticket. He dug it out of his pocket. The address was the correct address, but the work order was for 2 lines and a completely different customer.
I said, you have the wrong customer. To that he replied "I know that, but my boss said just give them what you have and we will take care of it later." I said "Isn't that kind of dumb?" He said "Yeah, but we're Comcast and that's how we roll."
I wanted to say "Here's your sign" but then I thought, he might get confused....more.
Rcaman
