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Joined: Apr 2004
Posts: 4,991
Member
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Member
Joined: Apr 2004
Posts: 4,991 |
I have a customer with the above now in 206 group 7 we have 2 co lines. They want to have lines ring directly on ten ,no attendant use x10 greeting and let customer leave message on 10. I took out 206 and put lines to #208 and data x10 on test attendant doesnt answer and x10 rings with out going to greeting
Whats missing do i need to activate DND on 10.
Last edited by KENB; 03/05/15 10:14 PM. Reason: wanted notifcation
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Joined: Aug 2002
Posts: 2,608
Moderator-ESI, Shoretel
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Moderator-ESI, Shoretel
Joined: Aug 2002
Posts: 2,608 |
I have a customer with the above now in 206 group 7 we have 2 co lines. They want to have lines ring directly on ten ,no attendant use x10 greeting and let customer leave message on 10. I took out 206 and put lines to #208 and data x10 on test attendant doesnt answer and x10 rings with out going to greeting
Whats missing do i need to activate DND on 10. No need for DND. Is Voice Mail Coverage turned on ..... 310 i believe is the code?
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Joined: Aug 2002
Posts: 2,608
Moderator-ESI, Shoretel
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Moderator-ESI, Shoretel
Joined: Aug 2002
Posts: 2,608 |
Also make sure x10 has a mailbox.. they can be assigned to other extensions.
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Joined: Dec 2005
Posts: 9,181 Likes: 9
Spam Hunter
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Spam Hunter
Joined: Dec 2005
Posts: 9,181 Likes: 9 |
The only thing I can think of is that a mailbox is not assigned to x10. With my home ACS, mailbox #1 is assigned to x10.
I Love FEATURE 00
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Joined: Apr 2004
Posts: 4,991
Member
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Member
Joined: Apr 2004
Posts: 4,991 |
Thank you for the prompt responses x10 definitely is assigned in 310 I will check the mail box tomorrow. again
The other day when 206 group 7 was active i dialed in t/o and went to x10 mail box and received message.
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Joined: Jul 2001
Posts: 3,347 Likes: 10
Moderator-Avaya-Lucent, Antique Tele
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Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,347 Likes: 10 |
Even though 10 is set as the covering extension in #208, try also setting the lines as VMS Coverage in #206-7. Remember that the lines must be set for Immediate or Delayed ring on the covering extension, not No Ring.
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Joined: Aug 2002
Posts: 2,608
Moderator-ESI, Shoretel
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Moderator-ESI, Shoretel
Joined: Aug 2002
Posts: 2,608 |
Even though 10 is set as the covering extension in #208, try also setting the lines as VMS Coverage in #206-7. Remember that the lines must be set for Immediate or Delayed ring on the covering extension, not No Ring. We have never had 206 set as on if 208 was deployed. Good catch on the no ring.
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Joined: Aug 2002
Posts: 2,608
Moderator-ESI, Shoretel
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Moderator-ESI, Shoretel
Joined: Aug 2002
Posts: 2,608 |
Thank you for the prompt responses x10 definitely is assigned in 310 I will check the mail box tomorrow. again
The other day when 206 group 7 was active i dialed in t/o and went to x10 mail box and received message. Then i would guess it has a mailbox already.
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Joined: Jul 2001
Posts: 3,347 Likes: 10
Moderator-Avaya-Lucent, Antique Tele
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Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,347 Likes: 10 |
We have never had 206 set as on if 208 was deployed. I got bit by that recently - set 206 to 3-VMS Line Cover instead of 1-Assigned or 2-Not Assigned. I agree, I've always set 206 to 2 when using 208, but this one system just would not answer until I did 206 to 3 with 208 assigned.
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Joined: Aug 2002
Posts: 2,608
Moderator-ESI, Shoretel
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Moderator-ESI, Shoretel
Joined: Aug 2002
Posts: 2,608 |
We have never had 206 set as on if 208 was deployed. I got bit by that recently - set 206 to 3-VMS Line Cover instead of 1-Assigned or 2-Not Assigned. I agree, I've always set 206 to 2 when using 208, but this one system just would not answer until I did 206 to 3 with 208 assigned. Isn't technology wonderful??
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