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Joined: Apr 2011
Posts: 37
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Joined: Apr 2011
Posts: 37 |
I have a two cabinet OS7200 with V4.46d software. The Installation Tool I am using is V1.53c. When I use Installation Tool, key programming is not displaying correctly, or if I try to change a key, it can change another keys programming. For example, phone has RP 1 to RP 4 keys on buttons 8 to 11. Change button 12, button 10 on the same phone will change or disappear, or buttons on other phones will change. Can look at the keys, but changing them causes a problems on other keys on other phones. When programming keys via the phone, all is fine, no issues. Only when using Installation Tool programming keys is a problem. Does not matter if programming remotely or connected directly with laptop. Has anyone else had this issue? If so, is there a resolution? Thanks.
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Joined: Aug 2009
Posts: 432
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Why cant you use Device Manager?
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Joined: Apr 2011
Posts: 37
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Device Manager? Excuse me if I am missing something here, but I know of only two ways to program a OS7200 via a laptop, Installation Tool or Office Serv Manager. Office Serv Manager only works for certain OS7200 software levels.
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Joined: Nov 2009
Posts: 602
Samsung Moderator
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Samsung Moderator
Joined: Nov 2009
Posts: 602 |
You can technically us DM on any 4.XX but it can corrupt the database when programming features that were non - existent in pre 4.5. And definitely don't use it to backup and restore older systems.
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Joined: Aug 2007
Posts: 25
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Joined: Aug 2007
Posts: 25 |
yeah I can think of a few instances of OfficeServ Manager or DM tools not programming keys and RP settings properly and having to manually set them via KCMMC, the last one I had was DM 4.70 not being able to set pickup groups higher than 10 onto extn keys DM 4.73 and above worked fine
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Joined: Apr 2011
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