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Joined: Jan 2009
Posts: 854 Likes: 1
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Joined: Jan 2009
Posts: 854 Likes: 1 |
Working on an auto attendant on a TVA50 which is connected to a NCP1000. In my AA, I have digit 1 as a transfer to extension 101. If 101 does not answer, the call is to go to 101's mailbox. I have the no answer greeting recorded. When I call in and press 1, extension 101 will ring and if it goes unanswered, a system greeting that says "sorry no one is able to take the call" is played before the extension's no answer greeting is played. How can I eliminate that system greeting from being played? I thought I have done this before, but has been awhile since I have had to work on a TVA50.
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Joined: Dec 2007
Posts: 125
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Joined: Dec 2007
Posts: 125 |
Make sure you have the extension set to busy no answer
Intercom dnd/fwd button 5 165
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Joined: May 2003
Posts: 2,924
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Joined: May 2003
Posts: 2,924 |
Change transfer method to FXD in TVA.
You can use Intercept to send to VM and not worry about flashing lights and user turning off FWD.
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Joined: Jan 2009
Posts: 854 Likes: 1
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Joined: Jan 2009
Posts: 854 Likes: 1 |
Thanks for the suggestions. Never thought about using the intercept rather than FWD. That would actually be better in my setup. I actually found what I was looking for in regards to the propmts issue. It was the "System Prompts Customization" under the Utility menu. Turned off the few I don't want to be heard, and now everything appears to be working as needed.
Last edited by ffej010; 03/10/15 02:07 AM.
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