sundance-communications.com/forum Forums Other TDM Phone Systems Iwatsu Telephones & Systems ADIX/PRI/DID

I have a customer with an old 2-shelf ADIX (6.3x). I've finally convinced them to get rid of the dinosaur, but that won't be happening for another few months. Recently their CPU dumped their database (surprising, eh?) and when I reloaded everything, there are 8 stations that will not ring on an incoming DID call. The stations work fine, I can call them on ICM, I can make outbound CO and ICM calls. But When I dial a DID assigned to one of them, it either rings busy, RNA, Rings a few times then goes to the attendant, or goes straight to the attendant. I've tried assigning different DID's to those extensions, and I get the same results.

No numbering conflicts, no duplicate DID assignments, no weird forwarding set on any of those exts. All the other (40+) extensions and their corresponding DID's work fine. FWIW, these 8 stations were the latest added (with an additional PSUB card) to the system a year or so ago, but have been working fine up until the database reload.

I've looked everywhere I can think of in their database and don't see any reason why these 8 stations won't take a DID call. Does anyone have any ideas? I was trying to avoid a default/reload, but maybe that should be my next step.

Thanks in advance for any insight you can provide!

Try resetting the card.

If the data base 'dumped', the 'new' card may not have the same logical port assignments it had before things went south. On most installs, I would generally add stations to the count even if I didn't have a card installed to make life easier later down the road, but it messed things up if I didn't remember or someone else worked on the switch. You may have DID assignments pointed at virtual KTs. Verify all your port assignments in Class 1, making sure your station count is correct.

Just an update. Everything was correct regarding port assignments in Class 1, and all the logical port station info in Class 10. (And I know what you mean about adding stations to the count during an install, and not telling anyone else what you did! Ha) I was totally stumped because the stations in question all worked perfectly fine with the exception of receiving inbound DID calls. I defaulted and reloaded.... still had the issue. I went back to Class 25, because that was the only common denominator. I noticed that there were a few blank table numbers. Didn't think anything of it, because I have other databases where I left a blank table or two when assigning DID's. Well, I guess that matters in V6. I took one of the non-working entries in Class 25, and moved it to the blank table number, and bam... it worked. Cleaned out the couple of blank tables and the other (previously non-working) 7 extensions now recieved DID calls. As usual, I appreciate the responses!

I had a 'blank in a table' problem once as well, now that you mention it. I remember from some other system training that holes in tables would cause problems, so I don't leave a hole in any programming for any system brand I'm working on. It may not matter, but you never know....

Thanks for letting us know.