sundance-communications.com/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems brain fart on MCG

Hi!

I created a MCG with 2 phantoms as members (immediate ring) and a delay 1 to VM pilot (500 - 17 sec. delay). I set the DID to ring the MCG. When I test the DID I get to the main greeting - never rings the phones. If I put a VMID on the DID I get to that mailbox.

The phantoms do not have owners as I need them to ring all phones. When it had an owner it wouldn't ring all the phone sin the group.

I am sure this is simple..just having a brain fart...

Not sure if I'm following you, are you trying to get a DID to ring multiple stations and then on RNA go to a mailbox?
Or are you wanting a DID to ring phantoms? ...and if so why?

Use the MCG VMID

Phantoms in a Multiple call group only ring to the owner. No owner; no ringing. You will not be able to make more the one phone for each phantom in a MCG. I am pretty sure that this is by design.


What I have done when I need multipe phones to ring on another button is create a unique phantom on each phone and make them an owner. It can take a while to do this. I try to correspond the extension with the phantom so I can recognize the owner in the MCG table.

For example, the "Sales" phantom could be 51200 for ext 200, 51202 for 202, etc. Then the "Service" phantom would be 52200 for ext 200, 52207 for ext 207, etc. I know that it is a lot harder then just copying a phantom to a bunch of extensions and putting it in a MCG.

So after re-reading this I didn't explain myself very well. This is a CIX with a newly installed VM Application server. I am using the Additonal MWI's in the MB to turn on the MSG lights for the phones that have the phantoms. I have abandoned the MCG idea as it wasn't doing what I needed it do. The DID rings to the first phantom (517) and I have the two phantoms in a hunt group.

The calls are ringing to all the phones on the specific phantoms I set up (517 and 518) and if not answered the call is going to the right mailbox (628) and all the MSG lights are coming on. What isn't happening is when they press the flashing MSG light it isn't asking for the security code, it takes them to the main greeting. I do have the VMID of the DID set to 628 and I have tried setting the VMID in each phantom to 628 as well.

Not sure what I am missing here.

It sounds to me like all the phones that have the blinking MSG light don't have a mailbox. You should also set the VDMID for all these extensions to 628

I could try that for the one group of phones.

I have another group of phone with same scenario EXCEPT they do have mailboxes associated with the phone as well as the main one for the group. Changing the VMID in that scenario will flip flop it so the security code prompt comes up for the group mailbox and not their personal mailbox.

I am thinking I might need to go back to the old way this worked with individual phantoms and MSG lights and have the mailbox light these phantom MSG lights instead. More work for me.

Make sure they are pressing the phantom EXT before pressing the MW button. This way they will be using the VMID of the phantom and not the phone.

You can also stay on-hook when you press the blinking button. It is pretty common for the user to go off-hook, which selects their on DN key, then press the MWI. This has them logging into their person mailbox instead of the group.

If I get a customer with an IPEdge app server, I try to get them to use Cascading messages. It is a lot easier to setup, but some people like having a separate group voice mail indicator.

They tried it both ways..leaving handset on hook and taking it off and get the same result...goes to the main greeting. We will try changing the VMID code of each of the extensions to see if that works.

Changing the VMID for he physical extensions to 628 worked! Fir this scenario that is good because hey do not have personal mailboxes.

I still have the issue with the other group set up the same way, but each of them also has a personal mailbox. If the MSG light is flashing and it is from their personal mailbox it will take them to their mailbox. If the MSG light was turned on by the group mailbox it takes hem to the main greeting.

If the VM Application server allows you to light the MSG lights of multiple phones from one mailbox, why isn't it taking them to this mailbox when they press said MSG light?

That is the question I still need answered!?