|
|
Joined: Feb 2008
Posts: 124
Member
|
Member
Joined: Feb 2008
Posts: 124 |
Here's an interesting problem...
Several front office phones are in a terminal hunt group which the automated attendant transfers calls to when you press "0". Why terminal? The office staff didn't want all the phones ringing all the time.
This is working well, but the staff wants a way to tell when if the call ringing at their station is from the hunt group, or one going directly to their station (ie the caller dialed their extension in the auto attendant).
I didn't see a way to have the different hunt groups have a distinctive ring. Both types of calls come in on a PRI so I don't think setting a ring type on the line will help.
If they were willing to let all the phones ring at once I would set up a group intercom button.
Is there something I'm overlooking?
Thanks!
Jason Perkins Network Engineer
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
Joined: Aug 2004
Posts: 9,172 Likes: 22
Admin
|
Admin
Joined: Aug 2004
Posts: 9,172 Likes: 22 |
I never had a problem giving the hunt group DID a distinctive ring and leaving their intercom/personal calls a standard ring. Customers picked up on that fairly quickly.
|
|
|
|
Joined: Feb 2008
Posts: 124
Member
|
Member
Joined: Feb 2008
Posts: 124 |
Where do you assign the distinctive ring? I don't see any place to do it on the hunt group. I should have mentioned this is an FXT-224 running 16A software.
Jason Perkins Network Engineer
|
|
|
|
Joined: Aug 2004
Posts: 9,172 Likes: 22
Admin
|
Admin
Joined: Aug 2004
Posts: 9,172 Likes: 22 |
|
|
|
|
Joined: Feb 2008
Posts: 124
Member
|
Member
Joined: Feb 2008
Posts: 124 |
Both types of calls come on the same DID number.
-J
|
|
|
|
Joined: Aug 2004
Posts: 9,172 Likes: 22
Admin
|
Admin
Joined: Aug 2004
Posts: 9,172 Likes: 22 |
The personal DID and the hunt group come in on the same DID number???
|
|
|
|
Joined: Feb 2008
Posts: 124
Member
|
Member
Joined: Feb 2008
Posts: 124 |
The front office phones don't have personal DIDs. All callers are dialing the main number which goes to the automated attendant and either pressing "0" or entering an extension.
-J
|
|
|
Forums84
Topics94,535
Posts640,049
Members49,854
|
Most Online5,661 May 23rd, 2018
|
|
2 members (JBean3329, dexman),
411
guests, and
41
robots. |
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|