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Joined: Jun 2004
Posts: 310
Member
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Member
Joined: Jun 2004
Posts: 310 |
We're setting up a call recording system on a 7200S V 4.75
One of the requirements is to provide SMDR info to the call recording PC.
Both the PC and the phone system are on the same internal network.
We've set up data from port 5100 to go to the PC.
However, when we attempt to connect to port 5100 using HyperTerminal from the PC, we get a quick connect then disconnect.
Port 5102 works fine using HyperTerminal, but port 5100 does not.
Anyone have a solution out there ?
Thanks
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Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
Management IP whitelist put the subnet in (x.x.x.255)
then try again
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Joined: Jun 2004
Posts: 310
Member
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Member
Joined: Jun 2004
Posts: 310 |
Got tied up on some other issues.
The IP ending in .255 is in the whitelist.
Still getting the connect / disconnect when trying to hook up using HyperTerminal on port 5100.
It's a real hassle.
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Joined: Jun 2004
Posts: 310
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Member
Joined: Jun 2004
Posts: 310 |
We've replaced the MP card.
We've defaulted the system and only programmed the stuff necessary for SMDR.
We've pretty much done everything I can see to program in the system.
No joy.
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Joined: Dec 2010
Posts: 681
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Member
Joined: Dec 2010
Posts: 681 |
In Lan Printer MMC did you tell it what ip to print the SMDR to?
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Joined: Mar 2011
Posts: 19
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Joined: Mar 2011
Posts: 19 |
Been doing a few of these recently.
Apart from what nameless has said about whitelist in management, the only thing setup to connect was in 5.6.2 Printer destination changed to PC and the printer TCP port changed to 5100.
And update to lan card.
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Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
When your pc is *not* connected check the status in MMC829 does it show connected?
Also have a look in DM 5.2.21 (access information, there is no MMC code for this) any errors todo with whitelists appear here.
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Joined: Nov 2009
Posts: 602
Samsung Moderator
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Samsung Moderator
Joined: Nov 2009
Posts: 602 |
Some versions were pretty buggy with the destination in 5.6.2, you had to keep switching it back and forth and saving until it stuck. When we had our in house running 4.6x you also had to have the CTI IP in 5.6.1 of the PC listening on 5100.
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