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Joined: Apr 2015
Posts: 5
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Joined: Apr 2015
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We are showing 34 minutes left of recording and getting message that recording space is low. We check each user - and there are limited messages. What is proper procedure to check user voicemail space used and total available? Our setting is to alert at 15 minutes left - but alerting users at 34 minutes. Any help?
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Joined: Apr 2005
Posts: 2,501 Likes: 2
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Joined: Apr 2005
Posts: 2,501 Likes: 2 |
Check transaction and interview boxes for messages.
We get old too soon, smart too late
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Joined: Apr 2015
Posts: 5
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Joined: Apr 2015
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We have checked each user on the web interface and see limited messages stored. I found other information that denotes the SD card in the system might have files that need to be deleted? Assume it also might be possible that card could be failing? Not sure if this card contains only messages or system related information? Any further help would be appreciated. Thank you!
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Joined: Jul 2005
Posts: 1,334
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Joined: Jul 2005
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I have found this a common problem with the LX mails. Once they fill up you can't find much to delete then I suspect that the CF card is stuffed. have never been able to find an official way of fixing this problem apart from sending the CF card back to NEC and getting them to reinitialize the card but as this is a dead product it won't happen anymore. Now if it was a UM8000 CF card I could help you get the space back..
Regards,
Paul W
Now back to a 0 day week. Love these 7 day weekends.
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Joined: Apr 2015
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Joined: Apr 2015
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Is there a process or procedure to check and/or clean the card? Sounds like there is other data on the card so it cannot be swapped out very easily?
If we can read the card (need process) can certain items be deleted?
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Joined: Jan 2007
Posts: 100
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Login with WinSCP or Putty and you can delete the temporary files. In the UM8000 the folder would be the /opt/vmail/tmp, I am not sure where they are in the LX Voicemail.
Any REPLOG files can be deleted without issue.
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Joined: Apr 2015
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Joined: Apr 2015
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I can login into the voicemail IP with Putty. At the menu I have U40, Elitemail, LX - you have exit to shared command prompt. Can you help with more detail to see contents of the card?
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Joined: Jan 2007
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login using WinSCP and it will show you the contents of the drive. Just be careful what you delete.
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Joined: Aug 2005
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Older elitemails had diagnostics that were available when you exited to a command prompt. Usually a chkdsk and a defrag would clean up performance and improve recording time.
You could also use the del command to delete temp files.
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