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Joined: Dec 2008
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Having issues with it and have to power it down every day to reset it
Any ideas?
And yes I'm getting more info from the contact.
mjc
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Maybe a faulty line card or even an expansion card.
Check the Alarms in Maintenance it might help.
If you replace them and still issue the do a STARTUP and if still an issue maybe the software or the CICS.
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Joined: Nov 2003
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What exactly are the issues? Any lightning/power spikes lately? How old is the system? Is it installed in a climate-controlled space?
D. Ocean
Miami, FL
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From the pictures the contact sent me yes area looks climate controled area (Office) Installed in 2002 and I have message into contact to see what leads up to them having to power down (reset) system. It's in Ellsinore Missouri and the company they use told them hard to get parts so of course they want to upgrade/sell replacement. But as we all know parts are out there. Will post more as soon as I get info
Thanks Curlycord and Danny Ocean for response. I have helped contact with their Executone system here in Atl and I'm also currently checking with some contacts I have from the past that may know someone that works in that area of the country.
mjc
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Customer gave me code. They say the code that comes up when they have to power down is 52-1.
Advised it looks like Trunk Module issue?
mjc
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Joined: Nov 2003
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Customer gave me code. They say the code that comes up when they have to power down is 52-1.
Advised it looks like Trunk Module issue? Yes. Replace the trunk card.
D. Ocean
Miami, FL
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Thanks Danny O will pass info on to contact and hopefully
he has someone on site that will replace card.
mjc
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Joined: Dec 2008
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Anyone know a Nortel Tech in this area Ellsinore Missouri
that can service customers CICS?
LMK or PM me.
Thanks
mjc
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Joined: Jun 2006
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Moderator-Nortel, Computers, General
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You should be able to change the card yourself. Power down, swap card, power up. You're good to go.
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
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You should be able to change the card yourself. He's in Atlanta, GA. His client is in Ellsinore, MO. That would be one heck of a service charge!
Last edited by Danny_Ocean; 05/20/15 06:06 PM.
D. Ocean
Miami, FL
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