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Joined: Jan 2007
Posts: 1,036
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Member
Joined: Jan 2007
Posts: 1,036 |
Greetings,
We have an IP Office Release 9.0 Essential edition with 7 pots lines and 4 voice mail ports. Frequently when people leave messages there is no audio to the message in the voice mail box. It is not local to one voice mail box nor does it seem to be a specific phone line. Of course when we test everything works fine. Any thoughts? Suggestions?
Thanks,
John
John 807
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Joined: Jul 2001
Posts: 3,348 Likes: 10
Moderator-Avaya-Lucent, Antique Tele
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Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,348 Likes: 10 |
Is it possible that you have no positive disconnect signal from the telephone company, and those blank messages are people who have hung up, but the call stayed up and ended up in a mailbox? Pretty common on analog lines, especially of they come from a CLEC by way of an IAD.
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Joined: May 2002
Posts: 4,316 Likes: 8
Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,316 Likes: 8 |
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Joined: Jan 2007
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Member
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Member
Joined: Jan 2007
Posts: 1,036 |
The Embedded running essential edition.
John 807
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Joined: May 2002
Posts: 4,316 Likes: 8
Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,316 Likes: 8 |
Do you have a 4 port license? Embedded comes with 2 ports, you need to add 2 ports
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Joined: Jan 2007
Posts: 1,036
Member
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Member
Joined: Jan 2007
Posts: 1,036 |
John 807
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