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Joined: Apr 2007
Posts: 70
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Joined: Apr 2007
Posts: 70 |
Comdial DXP+ 16A.
Calling a station using the switchboard and extension. After dialing extension number caller hears silence for a while and then the vm picks up. If calling the direct dial number for that station the caller will hear it ring before the vm picks up. I've checked the settings with another station I know to work correctly and the settings are identical. How can I get the ringing so when dialing the main number and extension so the caller doesn't think the system hung up? Thanks!
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Joined: Nov 2004
Posts: 1,582 Likes: 2
Moderator-ESI - Executone
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Moderator-ESI - Executone
Joined: Nov 2004
Posts: 1,582 Likes: 2 |
comdial doesn't send any ringing tone on a transferred call from the outside- usually, it will play whatever is programmed for Music on hold...
I can see the light at the end of the tunnel..
Retirement 2019 ( It has happened )
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Joined: May 2005
Posts: 951
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Joined: May 2005
Posts: 951 |
Hi,
That's not quite true. On the DXP you could set ringing on transfer calls. MAke sure in mailbox the transfer type is blind.
If that doesn't do it you will need a Comdial local tech to help you
Jim Hoey SST Communications 597 West Montauk Highway Lindenhurst, New York 11757 631 956-0100 www.sstcom.com Business telephone systems on Long Island and New York City like Comdial, Vertical, Avaya, Panasonic
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Joined: Nov 2004
Posts: 1,582 Likes: 2
Moderator-ESI - Executone
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Moderator-ESI - Executone
Joined: Nov 2004
Posts: 1,582 Likes: 2 |
I Stand Corrected. Haven't really touched a DXP in awhile...:-)
I can see the light at the end of the tunnel..
Retirement 2019 ( It has happened )
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Joined: Apr 2007
Posts: 70
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Member
Joined: Apr 2007
Posts: 70 |
Transfer to blind did the trick. Not sure why I didn't check that when I created and set up the mailbox. Oversight. Thanks!
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Joined: Feb 2008
Posts: 124
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Joined: Feb 2008
Posts: 124 |
On the FXII anyway you can pick from 4 options... silence (bad option IMHO), Tone (which is a periodic double beep), and the 2 Hold Music inputs. It gets assigned to the CO Line.
-J
Jason Perkins
Network Engineer
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