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#589661 06/02/15 12:10 PM
Joined: Jul 2003
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my customers acs with a partner messaging vm has a phone that the light stays on even after she deletes all messages. it is ext 10. is there a way to turn this light off. thanks dave

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davetel #589662 06/02/15 12:27 PM
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cust may have a button programed for mess off

or feature 00 feature 10

davetel #589663 06/02/15 12:27 PM
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Moderator-ESI, Shoretel
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Moderator-ESI, Shoretel
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Feature 09 and extension number. Or else feature 10

It could be a message in a general mailbox

davetel #589672 06/02/15 05:32 PM
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Moderator-Avaya-Lucent, Antique Tele
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Partner Messaging has 4 automated attendants, and each has a general mailbox, with Ext. 10 as the owner. the Night dial-0/timeout option is "record a message in the general mailbox". Check mailboxes 9991, 9992, 9993, and 9994, then change the 0-out in the night menu or train the user to check the proper mailbox.


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