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Joined: Jun 2015
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ld13 Offline OP
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So we pressed a wrong button and our OfficeServ DS-5007S connected to a Samsung OfficeServ 7030 does not ring on incoming calls anymore, it just flashes one of two buttons on the right side of the phone.

Any advice?

Thank you!

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Press the button again. Sounds like you have changed from Day ringing to Alt/Night ring.


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ld13 Offline OP
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I'd happily press whatever was pressed again, but I do not know what was pressed.

'DS25' is the line behind the programmable softkey number 7 that is flashing when we get an incoming call. That seems to be extension 5.

How/where do I set what extensions must ring on an incoming call?

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pvj Offline
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You would set what extensions will ring usually into a ring group.This is done with tech level programming.But seeing as you undid this with touching 1 button you may have pressed an DND OR ? key.I think only a DND key would be capable of doing it with 1 touch.Do a Transfer 107 at the phone.That is what will show you what the function of each button is by dialing Transfer 107 and then press Volume Up to scroll through the 7 buttons.Make note of what each button has for the code.

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ld13 Offline OP
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Was probably not 'one button' that was pressed. I suspected DND at first, but I enabled and disabled that one already.
Button 1 - 7:
Call1
Call2
DS22 ->DS
DS ->DS
NONE
DS25 ->DS
SPD500->SPD

Button 6 above flashes rapidly on this extention on incoming calls. On EXT2 it is button 7. Both are DS25 under 107.

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pvj Offline
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There's nothing there that would cause the ringing to stop.
Call buttons are where your internal and external calls will appear. DS buttons call the station associated with the extender ie a DS25 will call Ext 25 . Could you have dialed a code like 53500 or? If you dial 53 plus the group number (ie 500) you can log yourself in/out of a group.A group is where your lines usually ring to.What does the display look like on the phone your having trouble with?

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Did you accidentally dial yourself out of the group? we see this a lot when there is a local number that starts with 53 and people forget to dial 9 to call out.
To check, (if you don't know the incoming group #) go to a phone that is ringing and see what the display says, ie Call for 501 or 500 most likely.
Go back to your phone and dial 53-501(replace 501 with the correct group) and then press 1. It should give you a confirmation on the display that you will now receive group calls.
If it tells you, you are not a group member you completely lost your association with the group and will need to enter tech level programming to fix.

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ld13 Offline OP
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It think this might be the answer. Unfortunately none of the phones are ringing. Only have 4 'EXT' ports and have no idea how to connect a phone to 'ext 25'.

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Just go through all the groups... 500-518 unless they renumbered those for 2 digit as well. It won't let you turn it on for a group you're not a member of anyway.

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pvj Offline
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Ext 25 is probably the sli port .

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