sundance-communications.com/forum Forums TDM Business Telephone Systems Inter-Tel Telephones & Systems Unified Messaging 2.364d

I wasn't able to find anything really solid on this. I have a single user who cannot open vm's thru UM. It gives the lovely form cannot be found error. Then, it opens as a regular e-mail. If you try to reopen the message, Outlook hangs. If you close outlook and try to re-open, it hangs. This is 2K3 SP3.

Since it sounded like an Outlook issue, I repaired Office, renamed her OL profile, manually cleared the cache, etc. I also un-installed and re-installed UM. The hanging only occurs when UM is installed. Which brings me here.

Any suggestions?

Outlook 2003 SP3 is not supported using the UM client. You can use the UM OSE version if:

1. Your EM server (voicemail) is on version 1.1.X.X or higher.

2. Your email client needs to support IMAP (most all do).

Make sure to disable any AV software for the duration of the UM installation as well as the first time you launch Outlook/UM after the install. The forms don't load until you actually use UM. Many AV's block the loading of the forms, so you want to make sure it remains disabled until after you use it that first time.

Office 2003 SP3 contains many patches/updates. Anybody know specifically which one breaks the UM?

Hail and hurrah! I have have found the culprit, and I have defeated him! His name.... is OUTEX.DLL! He lives in "C:\Program Files\Common Files\System\MSMAPI\1033"! His version is
(at least) 11.0.8200.0! To defeat him, merely copy a previous version (I used 11.0.8000.0) over him, click either the fax or voicemail buttons, AND THEN REJOICE!

Apparently, my version (2.212) only needs this to be done once, I can copy the newer DLL back and it works fine.

For this, I humbly request two things (if they are possible):

1. A method of deploying the UM client besides manually

2. A copy of the latest client (I have to *SCHEDULE* a time for my installer to contact me, usually over a week).


All hail VMWare, the greatest troubleshooting tool known to mankind!

Moktarino,

Would you happen to have this older version of the DLL that you can post somewhere to make available for download. Would love to test it out.

Thanks!

I got my copy of the DLL from a fresh non-sp3 install of office. If you know a good place to host it I'll gladly post the version I use for this.

Otherwise, you can use a google trick. Search for these keywords: outex.dll "index of"

You'll get a bunch of pages (like <a href="https://72.242.27.190/Eternal/Client%20Apps/Microsoft/Office%2003/FILES/PFILES/COMMON/SYSTEM/MSMAPI/1033/?C=N;O=D">this</a>) which are inadvertently hosting files.

Oh, and here's the script I use to fix this on affected workstations:

@ECHO OFF
:START
CLS
IF "%1"=="1" GOTO :RUN
SET /p UNAME="Admin username: "
RUNAS /USER:%USERDOMAIN%\%UNAME% "CMD.EXE /C FIX.BAT 1"
IF %ERRORLEVEL% NEQ 0 GOTO :START
GOTO :EOF


:RUN
REN "%programfiles%\Common Files\System\MSMAPI\1033\outex.dll" outex.dll.tmp
COPY outex.dll "%programfiles%\Common Files\System\MSMAPI\1033"
IF %ERRORLEVEL% NEQ 0 (
ECHO Copy failed.
PAUSE
GOTO :EOF
)
ECHO Open outlook, click the fax button, close outlook, press any key to continue.
PAUSE
DEL "%programfiles%\Common Files\System\MSMAPI\1033\outex.dll"
REN "%programfiles%\Common Files\System\MSMAPI\1033\outex.dll.tmp" outex.dll
IF %ERRORLEVEL% NEQ 0 (
ECHO Restore failed.
PAUSE
GOTO :EOF
)
ECHO Success!
PAUSE
GOTO :EOF