sundance-communications.com/forum Forums Other TDM Phone Systems ESI Telephones & Systems IVX 72e - incoming call routinging to another CO

Greetings,

I'm attempting to more completely connect an Asterisk system used for internal station to station calls to our ESI IVX 72e. I'm connecting some of the analog extensions as trunks out of the Asterisk system and use the COs out of the IVX to trunk over to Asterisk. In the IVX, group 8 is setup for the route out to Asterisk. This overall scheme allows for station to station calls across the two systems and allow calling out from Asterisk through the IVX's outgoing COs.

I'm wondering if anyone can define a strategy on the IVX 72e to allow a caller in the auto attendant to connect out on another CO over to the Asterisk system. I'd like to have a caller be able to dial 8xxx or 71xxx to route to a specific extension on the Asterisk system. I didn't want to go hacking at the call groups and auto-attendant (this is a live system) without having a good idea of what to try. Not clear on which AA Goto to try to use for this if that would be necessary. I'd like not to route through to the AA in Asterisk as that would be my last option if I cannot get the call routed over with the extension digits.

Any ideas would be appreciated.

Nathan

I would be willing to work with you. If you are interested send me a PM and we can discuss terms.

Yes, that is very doable. Call or PM John and he can help you.

Rcaman

Greetings again,

After some experimentation I found that the calls have been routing out of the AA over a CO but that the ESI system thinks the call was already answered so it had played the message requesting for the call to be accepted or forwarded to voicemail. This typically was almost complete by the first ring so it was difficult to detect. Once I realized this I moved on to the next problem that I haven't been able to resolve.

It seems on an attempt to use REDIAL from a station, the IVX system picks up line group 8 first if 8 and 9 are active or picks up 71 if 71 and 9 are active. I have not found a way to override this with ASR. Does anyone know of a way in the IVX to get the REDIAL to use a specified line group such as 9?

Thanks
Nathan

The way ESI programming is: when a user press's the redial key.. the call will go out on the Highest Line that the user has access to. If that line is in use, then, it will search to the next Highest line....

Brian

Thanks for confirming. The result is that redial always trunks to my Asterisk line group as 9 is the outside line group. Luckily I can change my dialplan in my Asterisk configuration to take the number and trunk it back out and force the line group to 9.

Kind regards
Nathan