Comdial DX-80 Rings to Answer issue

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Comdial DX-80 Rings to Answer issue #592478 08/28/15 04:41 PM
Joined: Mar 2012 Posts: 8 Stamford, CT Saint John's Church Member
Saint John's Church Member Joined: Mar 2012 Posts: 8 Stamford, CT	We had to replace some hardware with replacement parts. The tech was able to get the phone system back up and running from an old backup he had. Anyway Long story short, when you call it now takes 5-6 rings for the system to pickup. RP: Call Handling-Auto Attendant -> Ring Time TO Answer is 0 Sec. RP: Call Handling-Timing -> CID Ring Time is 2.0 Sec In Keylink 4-line all 4 lines are set to 1 for Rings to Ans for Day, Night, and Lunch Service. Might you have any pointers on what I might be missing that is making the system take so long to pickup. The tech that was here could not think of anything and gave up. He said he would think about it and try to get back to us next Friday. So I was hoping you guys might have an idea. Thanks A lot KSU Revision is K16UM0.A40 God Bless

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Re: Comdial DX-80 Rings to Answer issue Saint John's Church #592520 08/31/15 12:12 AM
Joined: Mar 2001 Posts: 3,268 Mission, TX S. Beloit, IL JWRacedog Member
JWRacedog Member Joined: Mar 2001 Posts: 3,268 Mission, TX S. Beloit, IL	Are you trying to make the Voice Mail UCD group answer all lines during the day (Day Mode) immediately? Or are you talking about the Night Mode ? Sound like it's programmed for a delayed ring of about 25 or 30 seconds in the UCD prgramming. Cut it down. Rockford VoIP

Re: Comdial DX-80 Rings to Answer issue JWRacedog #592530 08/31/15 04:00 PM
Joined: Mar 2012 Posts: 8 Stamford, CT Saint John's Church Member
Saint John's Church Member Joined: Mar 2012 Posts: 8 Stamford, CT	Thanks for the response. Exactly we want the voice mail to pick up at all times, day night, lunch. I confirmed that both Ring Time To Answer and Ring No Answer were set to the minimum(section 6.35.1 of the manual) I'm not sure what else I can change.(or where to change it) Thanks. God Bless

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