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Joined: Feb 2011
Posts: 62
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Member
Joined: Feb 2011
Posts: 62 |
Anyone well-versed on Com Analyst?
I have a client with an SV8100 (can't recall the version they're on, probably 9.0), and Com Analyst is running on Server 2003. I know it's old, but they're just using it as a file server, and SQL runs on it. Communications Analyst was configured and working on it last year, then it stopped collecting data. Whenever one tries to run a report, the newest data is from July of last year. Nothing in the configuration was changed. I tried restarting services and still no change.
If there's someone available to help remotely as a sub-contractor, let me know via PM. This would still probably be more cost effective than purchasing tokens (for us and the client).
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Joined: Sep 2004
Posts: 4,220 Likes: 2
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Joined: Sep 2004
Posts: 4,220 Likes: 2 |
Check your time/date settings on the switch and the server. Then I usually back up the old data and remove it from the database. You should do this yearly per tech support. I had a customer that literally had 3 million call records.
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