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Joined: Sep 2009
Posts: 46
Member
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Member
Joined: Sep 2009
Posts: 46 |
We have 3 phones in the office, 2 lines coming in.
If there is only 1 person in the office and 2 calls come in, whilst we answer the first call, the other phones are ringing in the background.
Ive read the manual about the CAMP feature which you can set as a key on the phone but when i try it out is doesnt do anything.
ideally we like to que the called to the phone and pick up the 2nd call once we end the 1st
do we need to enable camp on anywhere?
Ashley.
OfficeServ 7100 v5.03 | MP10a - 4DLM 4DLM 4TRM | Uni - 4DLM 4SLM 2BRM
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Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
I don't think camp on works quite like that.
It's used by the VM/AA when transfering a call out to a staion/group.
You can use it whilst calling a busy station, but i don't think you can use it to-do what your trying to-do.
Do you have VM licenses? you can setup the VM to-do a comfort message after x period of time and then the caller will be placed on hold whilst the phones ring in the office.
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Joined: Sep 2009
Posts: 46
Member
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Member
Joined: Sep 2009
Posts: 46 |
OfficeServ 7100 v5.03 | MP10a - 4DLM 4DLM 4TRM | Uni - 4DLM 4SLM 2BRM
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Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
Your best bet then is to setup a comfort message
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Joined: May 2004
Posts: 761 Likes: 2
Member
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Member
Joined: May 2004
Posts: 761 Likes: 2 |
Excuse me for asking... a comfort message?
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Joined: Sep 2001
Posts: 2,360 Likes: 9
Moderator-Executone-Isoetec, Samsung
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Moderator-Executone-Isoetec, Samsung
Joined: Sep 2001
Posts: 2,360 Likes: 9 |
As in,
Your call is important to us,please continue to hold for the next available rep etc.
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